Senior Customer Solutions Engineer

London, United Kingdom
11 months ago
Job Type
Permanent
Work Location
Hybrid
Seniority
Senior
Posted
27 Jun 2025 (11 months ago)

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.

Responsibilities

  • Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
  • Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
  • Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
  • Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
  • Be the key point of contact for managing integration issues and challenges
  • Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
  • Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
  • Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
  • Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Related Jobs

View all jobs
Spotlight

Forward Deployed Engineer

SolveAI London, United Kingdom
Hybrid
Spotlight

Machine Learning Engineer (Forward Deployed)

Mind Foundry Oxford/ Hybrid, Oxfordshire, United Kingdom

Senior Customer Success Engineer

Darktrace London, UB8 1LQ, United Kingdom

Senior Software Engineer

Faculty AI London, United Kingdom
Hybrid

Solutions Engineer, Large Enterprise

OpenAI United Kingdom
Hybrid

Solutions Engineer, Digital Natives

OpenAI United Kingdom
Hybrid

Partner AI Deployment Engineer

OpenAI United Kingdom
Hybrid

Forward Deployed Engineer

VIQU IT London, United Kingdom
£800 – £850 pd Hybrid

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise AI Jobs in the UK (2026 Guide)

Advertising AI jobs in the UK requires a different approach to most technical hiring. The candidate pool is small, highly informed and in demand across multiple sectors simultaneously. General job boards reach a broad audience but lack the specificity that AI professionals expect — and the filtering mechanisms they rely on. Specialist platforms, direct outreach and academic channels each serve a different part of the market. This guide, published by ArtificialIntelligenceJobs.co.uk, covers where to advertise AI roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about time-to-hire across different role types.

AI Jobs UK 2026: What to Expect Over the Next 3 Years

Artificial intelligence is creating jobs faster than the market can name them. New roles are appearing every quarter, existing titles are splitting into specialisms, and the technologies underpinning it all are evolving at a pace that makes even last year's job descriptions feel dated. For job seekers, this presents a genuinely unusual challenge. In most industries, career planning means understanding a relatively stable landscape and working out where you fit within it. In AI, the landscape itself is being redrawn in real time. The roles with the most hiring activity in 2028 may not yet have a widely agreed job title in 2026. That's not a reason to feel overwhelmed — it's a reason to get informed. The candidates who thrive in this market aren't necessarily those with the longest CVs or the most credentials. They're the ones who understand the direction of travel: which skills are gaining value, which technologies are driving employer decisions, and how the definition of an "AI job" is expanding well beyond the tech sector. This article breaks down what the UK AI jobs market is likely to look like over the next three years — covering emerging job titles, the technologies reshaping hiring, the skills employers are prioritising, and how to position yourself ahead of the curve rather than behind it.

New AI Employers to Watch in 2026: UK and Global Companies Reshaping AI Careers

The artificial intelligence job market in the UK is evolving at an extraordinary pace. With record-breaking investment, government backing, and a surge in enterprise adoption, the landscape of AI employers is shifting rapidly. For candidates exploring opportunities on ArtificialIntelligenceJobs.co.uk, understanding who is hiring next is just as important as understanding what skills are in demand. In this article, we explore the new and emerging AI employers to watch in 2026, focusing on organisations that have recently secured funding, won major contracts, or expanded their UK footprint. From cutting-edge startups to global giants doubling down on Britain, these companies represent the next wave of AI career opportunities.