Job summary
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area.
Main duties of the job
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time limits.
Manage and maintain an efficient administrative system on behalf of the Operational Lead.
Arrange and take minutes at internal & external meetings.
Efficient in the use of Healthroster
Support Operational Lead with Training and Appraisal compliance for teams
Email Management and Diary Management for the Operational Lead
Student placement co-ordination
Have excellent Microsoft skills and formatting
Draft general correspondence on behalf of Operational Lead.
Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed timescales.
Work without supervision and ensure urgent situations are addressed swiftly.
Ensure workload is managed and prioritised appropriately.
Input and manipulate data into computer databases, creating reports from electronic systems.
Responsible for ordering stationery and other supplies via the electronic procurement system, receipting goods and chasing shortfalls.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,258 and a maximum payment of £2,122 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.
Job description
Job responsibilities
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Ensure that complex calls from anxious and distressed clients are dealt with effectively and appropriately.
Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time limits.
Manage and maintain an efficient administrative system on behalf of the Operational Lead.
Arrange and take minutes at internal & external meetings.
Efficient in the use of Healthroster
Support Operational Lead with Training and Appraisal compliance for teams
Email Management and Diary Management for the Operational Lead
Student placement co-ordination
Have excellent Microsoft skills and formatting
Draft general correspondence on behalf of Operational Lead.
Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed timescales.
Work without supervision and ensure urgent situations are addressed swiftly.
Ensure workload is managed and prioritised appropriately.
Establish and maintain electronic and manual filing systems.
Input and manipulate data into computer databases, creating reports from electronic systems.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person Specification
Email management
Essential
Experience of managing inboxesDesirable
NHS secretarial experienceMICROSOFT PACKAGES
Essential
Years of experienceDesirable
Formal microsoft qualificationSystem One
Desirable
Experience How has this been used in workplaceOrganising of meeting agendas and actions
Essential
Experience of co-ordinating meeting agendas and action logsThe latest news, articles, and resources, sent to your inbox weekly.
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