Job summary
Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.
Main duties of the job
Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor's attention to all incoming results, prioritising those which may require urgent clinical input.
Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a
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