Job summary

We are looking for an experienced and enthusiastic senior administrator to join our busy department. This role involves working alongside and managing a team of admin staff. We require a hard working individual who has great organisational skills with the ability to manage and prioritise their work accordingly.

You must possess a high level of attention to detail and accuracy and an understanding of patient confidentiality and sensitivity is a must.

We require someone with a high standard of organisational skills in order to provide an efficient administrative service to the team. This role will keep you both busy and challenged. You must be highly motivated with excellent communication skills, the ability to use your own initiative and work well under pressure.

You will need to be adaptable, reliable and a team player with previous staff management experience.

Knowledge of working in a hospital environment is desirable as is knowledge of the hospital systems.

"Previous applicants need not apply"

Main duties of the job

Manage and monitor the patient's through their treatment pathway ensuring compliance to RTT, cancer pathways and local waiting time standards.

Effective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards.

Validating and Updating the RTT PTL, to ensure patients are seen within an appropriate time scale.

To liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.

To work with the Lead Clinician and Ophthalmology Operations Managers on service demands and available capacity, implementing any changes required to maintain a fully compliant service.

To provide regular reports on the General Ophthalmology activity and tracking compliance to Trust clinicians, managers and PCT representatives.

You will be required to Supervise and support workloads, of Ophthalmology Admin Staff, recommending improvements or taking corrective actions where appropriate to facilitate the efficient and effective running of the department.

Co-ordinate team leave/absences, using Healthroster, and ensure appropriate service cover is maintained.

Manage the recruitment, selection and induction processes for new staff, ensuring policies and procedures are followed.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

Essential

GCSE or equivalent in Maths and English

Desirable

Computer skills qualification

Experience

Essential

Experience of a range of secretarial procedures and practices Experience of working within a team

Desirable

Previous experience of working within a busy administrative team Previous experience of managing a busy administrative team

Knowledge

Essential

Knowledge of a range of secretarial procedures and practices with a base level of theoretical knowledge

Desirable

Previous NHS/Medical Secretary experience Previous NHS supervisor experience

Other

Essential

To be aware of, uphold and model the Trust values The postholder will have access to the confidential information that must not be divulged to any unauthorised person at any time. This is in compliance with the Trusts Data Protection Policy