Level 3 Business Apprenticeship - Customer Services (Oct 2025)

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Please note, the deadline for applications for these roles is 22/04/2025.

Salary: £16,500 

Locations: Manchester, Marlow

Start date: Wednesday 1st October 2025

Qualification: Level 3 Business Associate

Duration: 18 months

Apprentice Roles Available:

• Sales Enablement 
• Sales Support
• Services Engagement - Co-ordination
• Vendor Alliances

Are you a school or college leaver looking to develop your skills and realise your full potential?

Would you like to kick start your career in a supportive, energetic and innovative company?

Join our Apprenticeship Scheme inBusiness - Customer Services

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work. You earn, learn and gain qualifications while starting out on a structured career. Customer Service is at the heart of what we do at Softcat which is why we're so proud of our 98% customer satisfaction score. We have a number of different customer service type of roles across our business, all of which serve the purpose of exceeding customer satisfaction. 

About Softcat Apprenticeships

Our awarding winning apprenticeship scheme equips you with the skills, knowledge, and expertise to succeed in your chosen role and business area with in Business Operations. 

As an apprentice your time will be split between 80% work experience and 20% off-the-job training with the support of our dedicated training provider. This is a fantastic opportunity for school leavers looking to kick start their career.

Business Apprenticeships  

Our Business Apprenticeship Programme is designed to equip you with everything you need to become a successful Business executive. The programmes will build and accelerate your skills and knowledge in your chosen business area while supporting you on your journey to completing your qualification.

During the application process we will provide more detail on roles available and recommend the best area for you based on your skills and qualities.

We'd love you to have

• Ability to be a team player and also work independently
• Organised with administrative skills
• Good communication skills
• Excellent time management skills
• Ability to develop and maintain relationships
• A willingness and desire to learn new things

Entry Requirements

• A prior attainment level 1 for Math's and English and a score of Entry Level 3 or higher during the initial assessment in English & Maths (About prior attainment)
• No previous qualifications (awarded) in any degree/masters/level 4 /HNC and above or equivalent in any discipline
• You must possess a current valid documentation to prove Right to Work in the UK

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office 2 from home (subject to role and requirements of the team)
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. 

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/