Job Description

Deputy Manager - Homelessness

£38,292 per annum

Contract: Fixed term until 31/10/2025

Hours: 37.5 per week

Location: London

Closing date: 05/01/2025

Interview date: 14/01/2025

Ref SPCOT - 1224

Internally the job title will be Senior Practitioner - City Outreach Team.

Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as aSenior Practitioner, we’ll make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

You will:

• Work alongside the Lead Manager to oversee the delivery of the Mobile Intervention Support Team (MIST). MIST ensures that clients that have been accommodated after rough sleeping in the City of London are supported to sustain short-term accommodation.
• Analyse data to measure performance against the contract requirements, writing reports for both senior managers and commissioners.
• Be responsible for directly managing the staff team, overseeing casework practice of the team and ensuring that the team have everything they need to carry out their roles.
• Have involvement in ensuring the finances of the service are well managed and that the team is compliant with all relevant policies and legislation.
• Foster a culture of high performance and continual striving to improve upon successes throughout your team.
• Develop and manage partnerships with key agencies across the City of London.

To succeed as the Support Worker you will have:

• Experience of delivering support to adults that have experienced multiple disadvantage
• Excellent prioritising skills and be able to independently manage your workload.
• The skills to be a proficient user of Microsoft Office applications, including databases.
• An interest in homelessness and a desire to support us to have a positive impact on the lives of homeless people.
• Experience in organising the operations of a complex, busy service.
• Excellent communication skills and be able to form and maintain effective working relationships with all partners.
• Experience in directly managing staff, ensuring high quality casework and quick outcomes are achieved.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply, click the apply button where you can complete our application form.

For further information please contact, Charley Matthews, Lead Manager (contact details via the apply button).

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974