COE Specialist

United Kingdom
Last month
Posted
10 Apr 2026 (Last month)

Ocado Technology is building the next-generation grocery ecommerce suite that´s changing the way the world shops.

Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers.

The COE Specialist will be responsible to ensure relevant business systems are fully operational ensuring an efficient service to Ocado’s customers and clients and to avoid or minimise any impact to customers following system outages or incidents.

This is an onsite based role, at the heart of Tokyo, and will take part in a team shift pattern to cover & support business operations 24x7.

Roles & Responsibilities

  • Monitoring business systems operations
  • Working within a team of on site systems support specialists during your shift, to ensure effective coverage of services by the team
  • Resolution, escalation and management of logged incidents
  • Working within the health & safety policies laid out by the company
  • Identifying and raising system faults in appropriate systems
  • Ensuring the timely pickup and response to incidents from assigned teams
  • Managing system faults towards a timely resolution
  • Analyse the performance of key on site assets
  • Technical point of contact for onsite and off site teams
  • Managing the ticketing progress for Technical support services
  • Prioritising bot recoveries and arranging recovery windows
  • Investigate failed tasks and inaccessible stock and customer totes
  • Communicating with relevant parties to ensure visibility and a fast resolution
  • Highlighting and resolving pick support issues
  • Working closely with engineering to resolve engineering issues and complete certain engineering tasks
  • Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries

Skills experience

  • Able to engage with the stakeholders at all levels to provide technical updates and engage with technical requests
  • Strong time management and organisational skills. Strong analytical and problem solving skills
  • Experience in a technical support capacity. Experience in hardware support
  • A good understanding of computing configurations, ITIL, infrastructure and the OSI model
  • Able to drive and progress a situation towards a timely resolution
  • Able to engage effectively and efficiently with business staff at all levels, ensuring work is progressed in a timely fashion meeting business requirements
  • Ability to follow and create documentation, processes and procedures
  • Strong technical communication ability
  • Strong analytical and problem solving skills
  • Ability to learn and think quickly as well as being very hands on when required
  • Experience in a technical support / incident management role
  • Ability to manage and resolve technical incidents in hardware, software and networking

#LI-AK1

Related Jobs

View all jobs
Spotlight

Forward Deployed Engineer

SolveAI London, United Kingdom
Hybrid

Controls Engineer

Ocado United Kingdom
On-site

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise AI Jobs in the UK (2026 Guide)

Where to advertise AI jobs UK in 2026: the specialist boards and communities that reach AI engineers, ML scientists and applied research talent in the UK. The candidate pool is small, highly informed and in demand across multiple sectors simultaneously. General job boards reach a broad audience but lack the specificity that AI professionals expect — and the filtering mechanisms they rely on. Specialist platforms, direct outreach and academic channels each serve a different part of the market. This guide, published by ArtificialIntelligenceJobs.co.uk, covers where to advertise AI roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about time-to-hire across different role types.

AI Jobs UK 2026: What to Expect Over the Next 3 Years

AI Jobs UK 2026: roles, salaries and the generative AI, machine learning and applied AI hiring trends shaping UK artificial intelligence careers. Artificial intelligence is creating jobs faster than the market can name them. New roles are appearing every quarter, existing titles are splitting into specialisms, and the technologies underpinning it all are evolving at a pace that makes even last year's job descriptions feel dated. For job seekers, this presents a genuinely unusual challenge. In most industries, career planning means understanding a relatively stable landscape and working out where you fit within it. In AI, the landscape itself is being redrawn in real time. The roles with the most hiring activity in 2028 may not yet have a widely agreed job title in 2026. That's not a reason to feel overwhelmed — it's a reason to get informed. The candidates who thrive in this market aren't necessarily those with the longest CVs or the most credentials. They're the ones who understand the direction of travel: which skills are gaining value, which technologies are driving employer decisions, and how the definition of an "AI job" is expanding well beyond the tech sector. This article breaks down what the UK AI jobs market is likely to look like over the next three years — covering emerging job titles, the technologies reshaping hiring, the skills employers are prioritising, and how to position yourself ahead of the curve rather than behind it.