AI & Automation Solutions Consultant

AI / Automation Solutions Consultant

Location: North East England (Hybrid)

Salary: Competitive + Benefits

About the Role

We are looking for an AI / Automation Solutions Consultant to join our growing technology team and help customers unlock the potential of Artificial Intelligence, Automation and Modern Workplace technologies.

This is a customer-facing role that combines technical expertise, solution design and consultancy. You will work closely with customers to understand business challenges, identify opportunities for automation and AI adoption, and design practical solutions that deliver measurable business value.

The successful candidate will play a key role in shaping our AI and automation capability, helping organisations move beyond experimentation and into real-world implementation.

Key Responsibilities:

Customer Discovery & Consultancy

Engage with customers to understand business processes, challenges and objectives

Facilitate discovery workshops and requirements-gathering sessions

Identify opportunities for AI, automation and process improvement

Translate business requirements into practical technical solutions

Act as a trusted advisor throughout the customer journey Solution Design & Delivery

Design and implement AI and automation solutions for customers

Build proof of concepts and production-ready solutions

Develop workflows, automations and integrations using Microsoft technologies

Support the implementation of Microsoft Copilot and AI-powered business solutions

Deliver solutions that improve productivity, efficiency and user experience

Ensure solutions are secure, scalable and aligned with best practice Innovation & Capability Development

Stay up to date with emerging AI and automation technologies

Contribute to the development of new service offerings and customer solutions

Identify opportunities to enhance existing services through AI and automation

Support internal knowledge sharing and capability development

Help shape the future direction of the organisation's AI and automation offering Skills & Experience (Essential):

Experience delivering AI, automation or digital transformation solutions

Strong understanding of Microsoft 365, Azure and Modern Workplace technologies

Experience working directly with customers to gather requirements and design solutions

Knowledge of workflow automation, business process improvement and systems integration

Strong problem-solving and analytical skills

Excellent communication and stakeholder management abilities

Ability to translate technical concepts into clear business outcomes Desirable

Experience with Microsoft Copilot Studio

Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)

Experience with Azure AI Services and Azure OpenAI

Experience within an MSP, consultancy or customer-facing technology environment

Microsoft certifications across Azure, AI or Power Platform

Experience delivering customer workshops and solution demonstrations What Success Looks Like

Success in this role isn't measured by lines of code written.

It's measured by helping customers work smarter, automate repetitive tasks, improve decision-making and realise genuine business value from AI and automation technologies.

You'll become a trusted advisor to customers whilst helping shape and grow a modern AI and automation capability within a progressive technology business.

Personal Attributes

Naturally curious about emerging technology

Commercially aware and customer-focused

Passionate about solving business problems

Comfortable engaging with stakeholders at all levels

Self-motivated and eager to learn

Excited by the opportunity to build something new and make a genuine impact