Technical Program Manager - Enterprise Data

Summary

Reporting into the Senior Technical Programme Manager, The TPM is responsible for defining and executing the plans end to end implementation across lifecycle phases, working in close collaboration with Product Managers, Data Technology colleagues, and the broader Enterprise Data Domain teams within Digital & Technology, to achieve Data and Business strategy implementation. In addition, there will be a requirement to run stand alone, ad-hoc project work as required, supporting the needs of Data Delivery and Enterprise Data Science. The mission is to harness delivery expertise to orchestrate timely delivery of Products into our Business (. Foods, Retail, Clothing & Home, International).

The key to the success of this role is building positive, trusting relationships with peers, squad members and technical leads. Employing appropriate levels of Delivery diligence and striking the right balance between control and agility.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Define, document, and agree the scope of the project and rules of engagement in collaboration with Product Managers, Tech Leads, and broader teams within Enterprise Data. Define, document, own, and track the end-to-end plan and high-level Delivery Roadmap to achieve FY/Quarterly objectives and key results goals, and run PIRs upon successful deployment into production. Define, document, agree and maintain detailed project plans, aligning to high level roadmaps and supporting implementation. Align plan activities to the Delivery lifecycle phases and surface when phase gate movements are required (ensuring all artefacts / key outcomes are achieved, reviewed, and signed off) Operate collaboratively to identify and manage dependencies to successful conclusion. Own and maintain a resource capacity plan, surfacing contentions with appropriate actions and clear articulation of any impacts. Anticipating, drafting, and preparing the STPM with required updates into regular communications packs (inc. progress, risk & dependencies updates) at all levels. React to ad-hoc requests for project updates as required (inc. Deep Dives). Align objectives with the Delivery strategy the STPM lays out, reacting to changes over time. Communicate continuous improvements ideas implemented to the STPM and other TPMs to raise awareness and adoption. Anticipate, draft, and prepare progress updates for weekly review meetings on behalf of your project, taking ownership for drafting packs and taking key actions and updating into the next weekly review pack (on rotation, with the other TPMs in the team). Track and report financial benefits progress on a weekly basis and keep the STPM advised of progress of benefits against FY and Quarterly objectives and key results targets. Proactively surface, own, document, maintain and drive the RAID log. Raise programme level risks / blockers to STPM in good time to manage; ensuring these are articulated clearly to Leadership teams together with the agreed mitigations.

Who you are

5 years+ of demonstrated successful Project Management experience. Previous experience of delivering projects with technical dependencies and working with technical leads Demonstrable experience of creating / agreeing good quality, well-crafted E2E plans and management of Delivery roadmaps across the lifecycle. Demonstrable experience of crafting concise, eloquent progress updates into regular team communications at multiple levels; from squad to Senior Leadership. Working experience of working within an Agile environment; familiar with associated methodologies (. Scrum/ceremonies) and hybrid models (Agile-Waterfall). Demonstrable experience of implementing and deploying risk and dependencies strategies; demonstrating control across the project lifecycle. Demonstrable experience of seeking out and leading/implementing improvements to ways of working without prompting. Experience of managing projects with multi-functional teams. Analytical and logical approach to problem solving; demonstrating thought leadership to drive the right outcomes. Ability to organise and prioritise collaboratively across multiple disciplines; being comfortable with challenging the status quo to achieve financial targets and successful delivery.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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