Product Analyst

Our Purpose Nourish is a market leader in enabling Sustainable Health and Care Systems, delivering outcomes that matter to people; it’s a new way of thinking about delivering efficient health and care at very large scale, personalised to each one of us. Nourish is the leading digital social care records platform, suitable for a wide variety of care and support types for services supporting less than 5 people up to services supporting more than 10,000 people. Nourish is used by more than 235,000 carers every day to support 385,000 people within residential, nursing, learning disabilities, domiciliary care, dementia, supported living, and other care and support settings. The Nourish platform is flexible and configurable providing care and support teams the ability to efficiently plan, record, and coordinate care via the desktop app and on the go using the mobile app. With powerful built-in features such as reporting and analytics, custom interactions, and personalised timelines, everyone within the circle of care is continually informed, giving more time for face-to-face, person-centred care. Intuitive and easy to use, Nourish is designed to empower care and support services to deliver exceptional care outcomes. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we are not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job As a member of the Product group, you will collaborate closely with your counterparts in Product, Design, and Engineering to guide the development of innovative products that meet customer needs and drive business objectives. The product team requires a balance of critical thinking, management skills, commercial acumen, and technical understanding to deliver valuable and feasible products at scale. This product team is critical for ensuring product-market fit and delivering innovative solutions in a dynamic and collaborative environment. Being part of a team means you'll leverage diverse perspectives to drive the product's success, balancing customer desires, design integrity, and technological feasibility. Key responsibilities Data Analysis: Collect, analyse, and interpret complex data sets to understand user behaviour, product performance, and market trends. Sets – and monitors - clear KPIs and metrics to measure product success. Conduct A/B testing and other experimental analyses to evaluate the impact of new features and product changes. BI Development: Design, develop, and implement Power BI reports and dashboards to visualize data effectively and provide actionable insights. Collaborate with stakeholders to understand business requirements and translate them into technical solutions using Power BI. Optimise and streamline Power BI reports and dashboards to enhance performance and usability. Develop and maintain documentation related to Power BI solutions, ensuring clarity and accessibility for stakeholders. Stakeholder Collaboration: Work in close partnership with product managers to align on strategic goals and provide necessary data insights for decision-making. Collaborate with engineering teams to ensure data collection / pipeline infrastructure supports accurate and comprehensive analysis. Communicate findings and actionable insights to both technical and non-technical stakeholders clearly and effectively. Strategic Recommendations: Identify growth opportunities and areas for product improvement based on data analysis and industry research. Provide recommendations on product enhancements, feature prioritisation, and user experience improvements. Market and Competitor Analysis: In collaboration with Product Marketing, support regular analysis on market trends and competitive landscape to inform product strategy. Operational Efficiency: Implement and refine processes to enhance data quality and analysis operations. Develop best practices for product analytics within the team and across the organisation. Product Development: Development and support for Power BI dashboards embedded in the product as well as the creation of user “interactions” within the product. Desired Experience Analytical Skills: High proficiency with Power BI. Strong ability to interpret and manipulate large data sets to derive meaningful insights. Knowledge of statistical methods and experimental design (e.g., A/B testing). Experience with BI tools and data warehousing solutions. Technical Proficiency: Proven experience as a Power BI Developer or similar role, with a strong focus on building and embedding Power BI reports and dashboards. Strong proficiency in Power BI, including DAX, Power Query, and data modelling. Experience with integrating Power BI dashboards into applications using Power BI Embedded or similar technologies. Solid understanding of data visualisation best practices and principles. Experience with SQL and other data querying languages is a plus. Knowledge of Azure services and cloud computing principles is desirable. Product Understanding: Solid understanding of SaaS product lifecycle and metrics. Ability to translate business questions into analytical problems and communicate findings. Communication Skills: Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences. Strong writing skills for creating clear and concise reports and documentation. Collaboration: Ability to work cross-functionally in a collaborative environment with strong self-management skills including organisation, attention to detail, and time management. Business & Commercial Acumen: Understanding of B2B market dynamics and business models. Ability to align data analysis with strategic business goals. Agile Methodologies: Embraces an iterative process that allows for continuous improvement in both product development and the collaborative process. Experience working within Agile / Scrum frameworks, with the ability to adapt to evolving project needs. Educational Background: Undergraduate degree in Data Science, Statistics, Computer Science, Business, Economics, or a related field. Master’s degree is a plus. Nourish Benefits: As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution. 25 Days paid leave Public holidays Private Medical Insurance Group Life Assurance Dental Cover Optical Cover Enhanced Maternity leave Pension Contribution Employee Assistance Programme Birthday Day off and many more All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work.