Operations Engineering Director

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As an Operations Engineering Director in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role is critical in delivery of all Mission Control functions to service the full stack of Amex enterprise solutions. Key responsibilities may include: 

Directing a team of engineers encouraging resolution of issues while minimizing escalations required and ensuring timely communications. Manage legacy Emergency Major Incident Management (EMIM) teams' day to day operations during departmental transformation efforts to move Mission Control (MC) into a new operation model. Maintain/ build strong, proactive relationships with our Amex Business and Technology partners.  Evolve Mission Control capabilities, identifying automation, self-healing opportunities.  Implement self-healing and automation solutions enabling efficient delivery of Mission Control services. Partner with Mission Control technology onboarding to acquire knowledge and ensure appropriate knowledge transfer occurs with the Mission Control Operations Engineers.

Minimum Qualifications 

Bachelor’s Degree or equivalent experience in computer science, computer science engineering, or related field. 8+ years of successful engineering and deployment of enterprise-grade technology assets sophisticated product environment. Prior relevant Technology and business/industry work experience including architecture design and deployment, systems life cycle management and infrastructure planning and operations.  Leadership experience in leading multiple, large, multi-functional teams or projects.  Demonstrated ability to maintain/ develop strong working relationships and ongoing partnerships. 
Understand End to End event flow, upstream and downstream dependencies.  Hands-on coding experience with different technology products or programming languages (e.g. JavaScript, ES6, React, node.js, Typescript, Webpack, etc.). Ability to setup and configure observability solutions (APM tools, auto alerting, incident routing). Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.  Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Proficient verbal and written communication skills. Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications 

In-depth knowledge of the Amex technology stack. Experience developing roadmaps and staffing forecasts. Experience leading knowledge transfer, training and job shadowing activities. DevOps knowledge for highly available IT infrastructure. Demonstrated success with automation development. Familiar with Agile or other rapid application development methods. Experience with continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC). Hands-on expertise with application design, software development and automated testing. Knowledge of relevant business domain (such as banking and payments technologies). 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on