Job summary

We are seekingan experienced, skilled, and dedicated Clinic Administrator to join the soon to be established multi-disciplinary Mersey Care Mood Clinic.

Innovative ways of treating Mood Disorders is a feature of the Mental Health Research for Innovation Centre a ground-breaking research facility, delivered as a partnership between Mersey Care and University of Liverpool. Our aim is simple, to improve mental healthcare for all patients and service users, through new uses of existing drugs and researching digital therapies such as apps and artificial intelligence for delivering virtual talking therapies and new ways to support mental wellbeing.

As a core component of a dynamic multi-disciplinary team (MDT), you will have primary administrative responsibility to Mersey Care Mood Clinic (MCMC), senior MDT or service lead. The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.

A working knowledge of the Mental Health Act and experience of using Electronic Patient Records system is essential, and experience of working within a busy NHS clinic environment and knowledge of general/medical or legal terminology is advantageous; to carry this role out effectively.

Please not we reserve the right to close the advertisement earlier than the deadline if there are a large volume of applicants.

Main duties of the job

Key responsibilities will include:

Exercising judgement and knowledge in prioritising daily duties and tasks; understanding the needs and priorities of the senior MDT and balancing against service level agreements/core standards and the resource available.

Scheduling and prioritising all incoming work on a daily/weekly basis, including responding quickly and appropriately to urgent/important issues/queries referring to the consultant/head of service or team leader where appropriate.

Dealing with routine and non-routine correspondence in respect of the senior MDT/service leads daily , exercise judgement and respond to letters and general correspondence, which will include delegating correspondence/ task to other teammembers.

Acting as the first point of contact for all general internal and external telephone enquiries to the senior MDT/service leads resolving queries as appropriate or forwarding/delegating to relevant members of the team and ensuring enquiries are followed up.

Contributing to continuous improvement ensuring all tasks and processes are adding value to client's care.

Be a change champion; support other team members and consultants/service leads in the adoption or development of new systems, procedure, processes or technology.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

Please see attached job description and person specification for further details of this role or contact the recruiting manager for more information.

Person Specification

Other

Essential

Flexible approach to work to meet deadlines (within the agreed hours of work). Demonstrate an understanding of Health and Safety issues with regards to self and team members. Demonstrate a willingness to undertake further training, identification of own development and training needs.

Qualifications

Essential

Possess a recognised typing/word processing qualification , RSA III or equivalent. Good standard of general education to include GCSE grade C or equivalent including English language. NVQ Admin level 3 or working towards. ECDL or Microsoft Office Specialist qualification or working towards.

Desirable

AMSPAR Diploma or equivalent , legal

Knowledge & Experience

Essential

Significant relevant secretarial and diary management experience in similar role. Respond to and deal with routine and complex enquiries from staff and other agencies in using initiative and responding within agreed boundaries. Previous experience of arranging meetings and producing the relevant agendas, minutes, and papers. Ability to operate and maintain a bring forward system. Previous experience of data input and retrieval for analysis. Proficient in the use of computer packages which include Word, Excel, PowerPoint, Microsoft Outlook and Internet Explorer. Able to produce documents, reports etc to a high standard to meet deadlines. Experience of using/updating electronic client admin systems RiO/ Care-notes.

Desirable

Experience of working in a mental health/ learning disability setting would be desirable.

Values

Essential

Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented

Skills

Essential

Strong verbal and written communication skills. Ability to communicate at all levels. Ability to develop and maintain good working relationships. Demonstrate the ability to use effective communication when dealing with internal and external clients/ client's families & carers/ agencies etc. Demonstrate a caring and sensitive attitude when responding to client's families/carers concerns, queries. Able to plan and prioritise. Good levels of numeracy, Ability to travel to different office locations if required. Accurate and efficient keyboard skills. Able to type directly into lap-top during meetings/ note taking. Good listening skills. Able to adapt to changing needs and demands. Ability to work under pressure to tight deadlines. Able to solve problems and demonstrate sustainable solutions. Able to identify where task/ processes are adding value or efficient use of resource and or adding value to client's outcomes. Able to adapt to new/ changing/ national agenda which impact on the NHS or the Trust.