Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

·We are looking for an innovative, forward thinking administrator to over-see the delivery of robust administration systems, providing highly responsive and efficient administrative processes for Children's Specialist Services in Waltham Forest.

The successful candidate will be an experienced administrator who is well-versed in implementing high quality, well-designed systems and processes to support clinical function with the greatest level of efficiency possible.

You will also be responsible for the day to day management of admin staff working in the busy multi disciplinary child development clinic ensuring smooth delivery of all associated administration functions, including referral processing, clinic scheduling and appointment coordination.

Main duties of the job

Important skills and qualities for this role include:

 exceptional planning and organisational skills with the ability to multi task a flexible, solution focused approach & can -do attitude  excellent attention to detail the ability to work in a pressurised environment great communication skills  an approachable, personable manner with the ability to adapt to different situations  proficient IT skills, including advanced working knowledge of Microsoft Office 

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles.Please check your eligibility under the UKVI points based system

Detailed job description and main responsibilities

·In conjunction with clinical & other admin staff you will be responsible for utilising innovative admin support approaches to enhance service delivery based on your understanding of our clinical service delivery and healthcare data management and monitoring systems eg Rio, PowerBI 

h You will have responsibility for over-seeing the Single point of Access SPA (referrals) admin processes and systems and the MDT waiting list systems, clinic scheduling and appointment booking processes for the child development team.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Significant administrative experience at senior level

Essential criteria

2 years

Advanced level IT skills

Essential criteria

2 years

Working in a busy office environment

Essential criteria

1 year

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.