Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

We are seeking for 2 experienced Band 3 administrator's to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.

NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England’s largest NHS Foundation Trusts. 

Main duties of the job

Desirable criteria

Using Systmone data base or similar, to interrogate patient information and update accordingly General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing Liaising with members of staff including, clinicians and senior managers Knowledge and experience on Microsoft applications, such as, email, excel and word Direct telephone and face to face contact with service users and their carers/parents Experience in administrative role within the NHS, education, social care or similar

Essential Criteria

Good organisational and admin skills Great telephone manner and customer service skills 2 years minimum administrative experience Friendly and flexible thinking Ability to prioritise and work under pressure

About NELFT’s new SET CAMHS

NELFT’s SET CAMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25. 

Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,258 to a maximum of £2,122 pro rata for part time).

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Qualifications

Essential criteria

Essential criteria Maximum NVQ Administration/Customer Service Level 3 or equivalent level of proven experience Desirable criteria Maximum Systmone knowledge

Experience

Essential criteria

Essential criteria Maximum Working in a busy office environment Desirable criteria Maximum Working in an NHS environment

Skills

Essential criteria

Essential criteria Maximum score 5 Basic awareness of IT and IT skills

Qualifications

Essential criteria

Essential criteria Maximum score 5 Level 2 or equivalent standard of literacy and numeracy

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.