Chatbot Engineer

Up to £90,000

Remote - Visit to office once or twice a month

OVERVIEW

My Client is a Leading Insurance company hiring a Chatbot Engineer to join their Technology function. You will be a leading expert in chatbot engineering where you will drive the development of innovative technology and architecture within the company, creating seamless and intuitive customer interfaces.

Responsibilities:

• Take ownership for the design and implementation of chatbots where you will lead the design and development of that architecture.
• Collaborate with a number of teams within the business including Data Science, Engineering, Operations and Technology.
• Identify opportunities in the business with a customer experience mindset
• Stay up to date with technology development and testing. As well as experiment with new technology capability.
• Act as the domain expert across the squad in your domain, coach and support others when required

What you'll need to succeed:

• Strong experience using customer experience and engagement tools, preferably within the AWS and Amazon Connect ecosystem.
• Must have experience with AWS services (eg. Amazon Comprehend, ContactLens, Lex, Rekognition, Textract, Translate, Transcribe)
• Knowledge in voice systems, such as natural language chatbots, interactive voice response (IVR), and automated customer voice authentication.
• Background in Python
• Experience working on LLMs

Unfortunately no sponsorship is provided for this role

If this role sounds of interest to you, please apply here or reach out to