Capacity Planning & Data Analyst Location: Heathrow Airport Salary: £35,000pa Working Format: Hybrid working 3 days in the office and 2 days at home Contract Type: Permanent Benefits: 28 days annual leave (plus bank holidays), Medical Cover, Wellbeing membership, Pension Scheme   We are seeking a highly motivated and detail-oriented in this role, you will work closely with Data Engineers and Power Platform Developers to drive operational efficiency, streamline processes, and optimize business performance. As a Capacity Planning & Data Analyst, you will have the opportunity to work with cutting-edge technologies and help ensure the smooth operation of airport logistics, improving the travel experience for millions of passengers globally.Role Responsibilities: Assist in the development and maintenance of capacity models for baggage handling systems to ensure optimal performance during peak and off-peak periods. Monitor system performance data to identify potential capacity constraints and recommend corrective actions. Collaborate with senior planners to adjust operational plans based on anticipated passenger volumes and baggage loads. Collect, clean, and validate operational data from various sources, including baggage handling systems, airport traffic reports, and other relevant databases. Conduct data analysis to identify trends, inefficiencies, and areas for improvement in the baggage handling process. Produce regular and ad-hoc reports, visualizations, and dashboards to communicate key insights to stakeholders. Assist in the preparation of operational forecasts and scenario analysis to support decision-making. Provide data-driven insights to support the planning of maintenance schedules, staff allocation, and resource utilization. Work closely with the operations team to ensure that data analysis aligns with on-the-ground realities. Support initiatives to improve data quality, collection processes, and analytical tools. Participate in cross-functional projects aimed at enhancing the performance and capacity of the baggage handling system.     Role Qualifications and Skills: Bachelor’s degree in a relevant field such as Operations Research, Data Science, Industrial Engineering, Mathematics, or a related discipline. Previous experience or internships in data analysis, capacity planning, logistics, or operations management is a plus. Familiarity with baggage handling systems, airport operations, or material handling systems is desirable but not essential. Proficiency in data analysis tools and software such as Excel, SQL, Python, or R. Experience with data visualization tools (e.g., Power BI, Tableau) is a plus. Basic understanding of capacity planning methodologies and principles. Strong problem-solving skills with the ability to analyze complex data sets and translate findings into actionable insights. Attention to detail and a commitment to data accuracy. Ability to communicate technical information effectively to both technical and non-technical stakeholders. Strong written and verbal communication skills. Proactive, with a willingness to learn and take on new challenges. Ability to work collaboratively in a team environment. Strong organizational skills and the ability to manage multiple tasks simultaneously.   Benefits: 28 days annual leave (excluding public holidays) Bupa Medical Cover YuLife – Wellbeing membership with fast access to GP appointments, health promotion, and daily quests to earn Yucoins that can be exchanged for shopping vouchers. Perkbox – Includes free eye tests at Specsavers, discounts on glasses, free cinema vouchers, a weekly free coffee from Nero, and hundreds of savings on day-to-day shopping and activities. A challenging work environment with opportunities for career progression. Cycle to work scheme. Pension with Aviva. Access to Achievers, an award-winning recognition platform to inspire and acknowledge your coworkers, where points can be exchanged for various goods and discounts