Amazon Connect Developer

Job Description:

We are seeking a talented and experienced Amazon Connect Developer to join our team. The ideal candidate will have a strong understanding of Amazon Connect and its capabilities, as well as a proven track record in designing, developing, and implementing robust and scalable contact center solutions.

Key Responsibilities:

• Design and Development:Design, develop, and implement complex Amazon Connect contact flows to automate workflows, improve customer experience, and increase operational efficiency.
• Integrate Amazon Connect with other systems and applications, such as CRM, ERP, and other cloud-based services, using APIs and other integration methods.
• Develop custom scripts and integrations to enhance the functionality of Amazon Connect.
• Testing and Troubleshooting:Conduct thorough testing and debugging of Amazon Connect solutions to identify and resolve issues.
• Monitor system performance and troubleshoot any problems that arise.
• Maintenance and Optimization:Maintain and optimize existing Amazon Connect solutions to ensure optimal performance and reliability.
• Stay up-to-date with the latest Amazon Connect features and best practices.
• Collaboration:Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to understand requirements and deliver solutions.
• Communicate effectively with technical and non-technical stakeholders.

Required Skills and Experience:

• Strong understanding of Amazon Connect, including contact flows, IVR, outbound dialing, and analytics.
• Proficiency in scripting languages such as JavaScript and Python.
• Experience with API integrations and web services.
• Knowledge of cloud technologies, particularly AWS.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills and Experience:

• Experience with Amazon Connect APIs.
• Knowledge of contact center technologies and industry standards.
• Experience with machine learning and AI concepts.
• Certifications in AWS or Amazon Connect.