Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The Directorate for Nursing –Patient Experience Team is looking to recruit to the post of Self Care Facilitator/EPP Coordinator. This is an
excellent opportunity for a motivated and dedicated individual to join our well established team to support and deliver the Expert Patient
Programme (EPP) for patients with long term health conditions across the Trust.

The post holder will have personal experience of making life adjustments because of a long term condition or caring for someone with long term
condition. Experience of working in an NHS environment would be desirable.

The post holder will be expected to travel across a variety of Trust sites to deliver the EPP programme.

Main duties of the job

To facilitate the development of workshops, discussions groups, mind mapping sessions and social events which are aimed at promoting
the aims of the project and development of self-care support provision for people living with long term conditions. To ensure that programmes for patients and carers are accessible to all members of the community and are sensitive to diverse cultural
needs. To work with Patient Experience/ Involvement colleagues to integrate EPP into mainstream Long Term Conditions agenda. To play a key role in ensuring full user (both patient and carer) involvement in their own care by taking on a facilitative or care navigator role. To facilitate user groups in relation to service delivery and redesign. To participate in evaluation and service redesign including running focus group and user satisfaction surveys. Organising self-care facilitating courses, including the booking of rooms and refreshments, organising participants transport, ordering
materials and all contacts with participants.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time).

Detailed job description and main responsibilities

To play a key role in ensuring full user (both patient and carer) involvement in their own care by taking on a facilitative or care navigator role. To contact identified service users on a one-to-one and group basis to promote health promotion initiatives and user empowerment by using the following initiatives:

oTelephone support service

oSpecialist Health Professionals

oEmail

oCommunity Visits

oInvolvement in the Older People’s Network Age Concern

oCollaborative working with community champions Voices of Experience Healthwatch

oInvolvement with Carers Support service

oGP’s and Consultants

To explore alternative ways for people to access the Expert Patient/Carers Programmes so as to spread the learning of the programme. To establish and maintain close links with other services agencies and voluntary groups. To take the role of a care navigator in directing patients to the relevant pathways of care so as to improve the patient journey. Increase the availability of self-care management programme, and in particular to people from minority ethnic communities.

See job description for further detail.

If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; . Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Demonstration of Trust Values

Essential criteria

Demonstration of Trust Values

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy Educated to degree level or equivalent level of proven experience

Experience

Essential criteria

Experience of working in the NHS or public service related organisation Personal experience of making life adjustments because of long term condition or caring for someone with long term condition Experience of working autonomously

Desirable criteria

Experience in Training and Teaching

Knowledge

Essential criteria

Has a knowledge and understanding of the policies surrounding self care such as the NHS plan, the Public Health white paper and the long- term conditions and self care strategy Ability to develop and implement a project plan Able to use own initiative and make decisions on behalf of others

Skills

Essential criteria

Basic level IT skills Establish and maintain good working relationships Sound understanding of national Expert Patient Programme

Other

Essential criteria

Able to travel across boundaries of Trust

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.