Account Consultant - 6 months FTC

Remote Role

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we’re creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.

The Account Consultant - Renewals & Retention is an important role responsible for helping to retain and grow our customer base across the UK.

As a member of this high performing team, the successful candidate will have a customer focused approach, finding solutions where others see problems. You will need to be a self motivated, results driven individual who is prepared to go above and beyond to ensure you are consistently delivering an on-target performance and excellent customer service.

Using data science, our vision is to proactively contact our customers across both portal and software divisions, and deliver value based solutions to secure our customer base.

The role is a varied one and needs the individual to become a master of conversing with independent estate agency businesses. It will require someone to be structured in their approach managing both the retention and renewals cycles, but also taking the lead on new project sales when required.

A key part of the role will also include securing payment for outstanding debtors. Each month, we will have some debtors who will need to be contacted, and ensure that they make the required payments.

Key Responsibilities

Effectively manage incoming cancellations and customer renewals. Manage our lapsed customers for non-payment. Proactive outbound calling as well as dealing with incoming calls and queries - and ensuring the highest conversion of retention and renewals customers. Help to deliver revenue growth across Zooplas portfolio of products (property marketing, CRM software, website products and marketing reach products) as appropriate. Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness. Ensure that you maintain client records in Salesforce with accurate, high quality information. Continually develop your product knowledge to ensure you are comfortable discussing Zoopla’s entire product suite. Attend internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge. Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers. To handle customer complaints or enquiries when appropriate and own the enquiry to completion. To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required. Participate in special projects as and when required.

Requirements

Experience in B2B retention and sales, working in a consultative sales role. Understanding of CRM systems and their importance in commercial businesses. Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines. Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change. Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking. Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential. Communicating effectively with both internal and external customers and engaging constructively in team meetings etc. Desire to be part of and contribute to the success of a fast-growing organisation. Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.

Desired skills

Knowledge of property, software or digital media background. Proven track record of working cross channel with a varied product portfolio.

To be successful, you will

Be willing and able to work as part of a team. Be passionate about delivering positive customer experiences whilst driving results in a sales environment. Demonstrate personal commitment to improving one’s own knowledge and sharing best practice with colleagues.

There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

Benefits

Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London – or membership in regional offices pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K