Latest Customer Experience Jobs

Spotlight

Senior Machine Learning Scientist

This role involves developing and deploying custom machine learning and LLM-powered systems for customer feedback analysis, including fine-tuning, retrieval, summarisation, and agentic workflows. The scientist will lead experimentation, evaluation, and productionisation of models while mentoring team members and integrating cutting-edge AI research into real-world applications.

Chattermill London, United Kingdom

Remote Permanent

Spotlight

Senior ML Compiler Engineer

At Fractile, we’re taking a revolutionary approach to computing to run the world’s largest language models 100x faster than existing systems. Our fast-growing team is working at the cutting edge of the latest AI developments in both hardware and software....

Fractile Bristol, United Kingdom

Customer Voice Manager - Housing

As the Customer Voice Manager, you will lead the Customer Insight team in embedding a customer-first mindset by using innovative tools and techniques to gather and act on customer feedback. You will work closely with cross-functional teams to identify and resolve friction points in customer journeys, ensuring continuous improvement and excellence in service delivery.

Orbit Group Binley Woods, Warwickshire, United Kingdom £45,000 – £52,734 pa

Hybrid Permanent

Customer Analytics Manager

This role involves leading the strategic enablement of a central insights capability, focusing on scalable self-service analytics. You will build and embed frameworks, standards, and reusable assets for analytics and insight generation, while driving the development of data infrastructure and championing innovation in advanced analytics and AI.

Harnham - Data and Analytics Recruitment Manchester, United Kingdom £70,000 – £90,000 pa

Hybrid Permanent

Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Senior Customer Success Engineer

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The...

Darktrace London, UB8 1LQ, United Kingdom

Customer Director - Professional Services

The Customer Director will lead AI transformation programmes for professional services firms, building trusted relationships with C-suite leaders and driving high-value growth. They will shape Faculty's go-to-market strategy, deliver strategic advice, and manage multidisciplinary teams to ensure successful client outcomes.

Faculty London, United Kingdom

On-site Permanent

Senior Consultant- Data Science & AI- customer centric

This role involves designing and delivering machine learning, generative AI, and large language model solutions to enhance customer experiences for major organisations. You'll lead or contribute to end-to-end data science projects—from discovery to deployment—while translating complex data insights into actionable business strategies. The position emphasizes collaboration with cross-functional teams and client-facing engagement to drive commercial impact through responsible AI.

Datatech United Kingdom

Hybrid Permanent

Lead Customer Insights Analyst

This role involves leading the strategic enablement of a central insights capability, focusing on scalable self-service analytics. You will design and maintain a holistic 360-degree customer view, build frameworks for analytics and insight generation, and champion innovation in advanced analytics and AI. The position also involves coaching and mentoring analytics professionals and translating complex analysis into actionable recommendations for senior stakeholders.

Harnham - Data and Analytics Recruitment Manchester, United Kingdom £70,000 – £90,000 pa

Hybrid Permanent

Enterprise Customer Success Manager

This role involves building and nurturing strong relationships with key stakeholders, conducting discovery to understand business objectives, and ensuring customers realize value from their investment in Synthesia. You will act as a trusted advisor, lead quarterly business reviews, and collaborate with internal teams to ensure seamless onboarding and support.

Synthesia New York City, New York, United States £140,000 – £160,000 pa

Hybrid Permanent

Enterprise Customer Value Partner

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build...

Multiverse London, United Kingdom

Hybrid Permanent

Senior Product Manager - Retention/Subscriptions - Ecommerce

This role involves leading retention and customer lifetime value initiatives for a global ecommerce subscriptions business. Responsibilities include owning the retention roadmap, driving a high-velocity experimentation program, identifying churn signals, and collaborating with cross-functional teams to deliver a consistent customer experience.

Michael Page Digital London, United Kingdom £75,000 – £85,000 pa

Remote Contract

Applied Data Scientist

As an Applied Data Scientist, you will work on complex problems in category management, leveraging advanced data science and machine learning techniques to deliver actionable insights for clients like Tesco. You will collaborate closely with client leadership to build scalable, reusable solutions that drive measurable value and innovation.

dunnhumby London, United Kingdom

Hybrid Permanent Flexible

Field Service Technician- Indianapolis Region

As a Field Service Technician, you will travel extensively to customer sites in the Indianapolis and Midwest regions to resolve complex automation issues, mentor colleagues, and manage resources during repairs and deployments. You will work closely with various teams to maintain and improve Ocado's advanced robotic systems, ensuring smooth operations and customer satisfaction.

Ocado United Kingdom

Remote Permanent

Senior / Lead Machine Learning Engineer - Time-Series, Pricing, MLOps

This role involves building and maintaining large-scale machine learning systems for forecasting, recommendation, pricing, and decision-making. You will work on time-series forecasting, scalable ML systems, feature stores, and MLOps, with a focus on technical depth and leadership within a high-calibre AI team.

Avanti Recruitment Paddington, London, W2 1HU, United Kingdom £90,000 – £120,000 pa

Hybrid Permanent

Data Solutions Lead - German, Data Collection Excellence

This role involves providing expert consultation on ML and Gen AI data collections, managing customer relationships, and driving business value through technical advisory and partnership building. You will coordinate across teams, document effective solutions, and optimize collection health metrics to ensure customer success.

Amazon London, United Kingdom

On-site Permanent

ASIC Verification Engineer, Amazon Camera ASIC Team

Join our innovative team developing next-generation silicon solutions for Amazon's consumer devices, Ring and Blink. We are seeking a collaborative Design Verification Engineer years of industry experience to help create energy-efficient System-on-Chip (SoC) designs. You will work in a collaborative...

Amazon Cambridge, United Kingdom

Permanent