Lead Customer Insights Analyst

Lead Customer Insights Analyst

£70,000 - £90,000 + bonus

Hybrid - Manchester (2 days per week)

This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale.

The Company

They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.

The Role

• Lead the strategic enablement of a central insights capability, focusing on scalable, self service analytics
• Design and maintain a holistic 360 degree customer view across internal and external data sources
• Build and embed frameworks, standards and reusable assets for analytics and insight generation
• Drive the development of data infrastructure, governance and quality to support trusted insight
• Champion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approaches
• Translate complex analysis into clear, actionable recommendations for senior stakeholders
• Coach and mentor analytics professionals, raising analytical maturity across the organisation
• Lead and contribute to enterprise wide initiatives that link insight to measurable business outcomes

Your Skills and Experience

• Strong commercial experience in customer insight, analytics strategy and transformation
• Deep capability in data architecture, integration and connectivity across multiple data sources
• Advanced knowledge of machine learning, predictive modelling and modern analytics frameworks
• Proven ability to design integrated customer data assets that support decision making
• Excellent stakeholder management skills, with confidence influencing senior leaders
• Ability to synthesise complex data signals into clear, impactful insight
• Experience working in highly regulated or complex environments is beneficial

What They Offer

• Competitive salary and performance related bonus
• Opportunity to shape an enterprise level customer insight strategy
• Clear scope for career progression within a growing analytics leadership function
• Supportive culture with a strong focus on learning, innovation and impact

How to Apply

If you are looking to lead customer insight strategy and drive meaningful transformation through data, apply now.