Accounts Receivable Team Lead

About Us

Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth.

We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations, and we are looking for leaders to contribute to building the global Accounts Receivable team from the ground up.

The Opportunity

As an Accounts Receivable Team Lead, you will be a strategic leader within our finance department. This role is pivotal during a period of significant transition as we move AR functions from the UK to Sofia. Your initial priority will be to oversee this knowledge transfer, stabilise the new workflow, and ensure total business continuity.

You will not just manage numbers; you will lead a team, drive process documentation, and eventually identify long-term areas for improvement. You will be expected to view AR as an end-to-end process, partnering with other finance functions to ensure seamless operations.

Requirements

Leadership & Transition Management

• Supervising, coaching, and developing the AR team to foster a supportive and high-performing environment.
• Setting priorities for the team and overseeing the transition of AR activities from the UK to Sofia.
• Managing knowledge transfer and creating robust process documentation to secure "Business as Usual" (BAU).

Financial Operations & Oversight

• Driving the resolution of complex customer billing and invoicing requirements, managing escalations and liaising with partners and customers.
• Supporting the Commercial Finance and other internal teams to enhance the customer experience.
• Enforcing payment terms and risk management practices.
• Analysing receivables and creating performance reports.
• Ensuring timely and accurate collection of receivables in compliance with Ocado credit control policies.
• Ensuring correct operation and evidencing of all financial controls and compliance with relevant Ocado policies.

Relationship and stakeholder management:

• Building and maintaining strategic relations with clients to ensure seamless payment approvals and early identification of payment delays.
• Collaborating closely with cross-functional partners to manage liquidity and compliance.
• Identifying and implementing process improvements once the initial transition is stabilised.

Essential Criteria

Experience & Education

• Proven Leadership: 2–3 years of relevant experience in a leading AR role.
• Educational Background: A University degree is expected.
• Language Skills: Proficiency in English is essential.
• Technical Proficiency: Strong understanding of AR processes and principles. Familiarity with Oracle Fusion or similar ERP systems is an advantage.

Skills & Attributes

• Transition Expert: Experience in process transition or working within a Shared Service Centre (SSC) environment is highly desirable.
• Strategic Ledger Management: Oversee a high value, low volume AR portfolio, ensuring accuracy in billing and timely cash application.
• Executive Relationship Management: Serve as the primary point of contact for clients, maintaining high service levels.
• Strategic Communicator: Ability to collaborate across functions to resolve billing disputes without compromising long-term commercial partnerships.
• Problem-Solver: A proactive and practical approach to troubleshooting and securing business continuity during change.
• Continuous improvement mindset: Ability to identify, prioritise and deliver process enhancements, driving efficiency, accuracy, and control. Ability to build this mindset across the team.

Why you should join us

Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams.

What We Offer You:

• Hybrid office attendance policy that sees you onsite 60% of your time
• 30 days of “Work from anywhere” program
• 25 days of annual leave
• 150 EUR monthly allowance for wellbeing or flexible expenses
• Enhanced maternity and paternity leave policy
• Medical plan including health & dental coverage
• Life and disability insurance
• Employee assistance program

Equal Opportunities Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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