Technical Business Analyst

Full Time

Permanent

Hybrid (1 day per week in office - Waterloo, London)

£65 - 75K basic + benefits

Are you an experienced Technical BA with a strong background in IT managed services/consultancy environment looking for a new challenge?

Do you have a strong knowledge in AI and NLP technologies, experience of LLMs and machine learning concepts, alongside proven data analysis and AI analytics skills?

Here at ARM we are recruiting for a fulltime permanent Technical BA for a global IT services and consultancy client of ours.

Our client:

They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Overview:

We are looking for a passionate and empathetic Technical Business Analyst to join an expanding team to support the evolution of our cutting-edge conversational AI solutions, using LLM and associated techniques to drive faster delivery and more robust solutions to our clients.

As a Technical Business Analyst, you will be responsible for conducting in-depth analysis of Clients' requirements for conversational AI interactions & helping to drive insights and providing recommendations for delivering stable and maintainable solutions. Using LLMs and Generative AI you will also help deliver our AI solutions to the AI & Data Practice that will support faster delivery to the end client. You will work in the AI & Data Practice as a member of the solutions team and ensure the optimal performance & delivery of our conversational AI applications (Currently Amelia) and the use of generative AI to improve customer & developer lo code experience.

Responsibilities:

Conversational AI Solutioning

Translate business needs into technical specifications for conversational AI systems and LLMs and all things data.
Designing conversational flows for leading Vendor products e.g. Amelia.ai, Kore.ai
Use Generative AI & LLMs to enhance customer feedback and provide insights into their data
Use Generative AI & LLMs to shorten delivery times and reduce the cost of build by helping to reducing the development effort (moving to lo code)
Utilize data analysis tools and techniques to review and analyse conversations to improve retention rates
Identify NLU Routes / Intents for use in conversations to support better estimating
Model conversational flows through BPMN or other techniques
Model Entity usage and prediction of the tools understanding of the conversation
Facilitate communication between technical and non-technical stakeholders.
Supporting the Solutions Architects to deliver LLDs to Cognitive Engineers

Generate Actionable Insights:

Collaborate with cross-functional teams to identify opportunities for improving the conversational AI user experience and driving business impact.
Develop and present reports, dashboards, and visualizations to communicate insights to stakeholders.
Continuous Improvement
Stay informed about the latest advancements in conversational AI technologies and industry best practices.
Contribute to the continuous improvement of the conversational AI applications by providing feedback and recommendations for future developments. Participate in the development of AI training data sets and annotation guidelines to improve the accuracy and relevance of the AI models.

Stakeholder Collaboration:

Collaborate with the customer success team and assist in addressing customer feedback, inquiries, and issues related to conversational AI interactions.
Engage with internal stakeholders to gather requirements, understand business objectives, and align AI strategies with organizational goals.

Qualifications:

Bachelor's degree in Computer Science, Data Science, Information Technology, or related subject is required.
Experience with AI and NLP technologies, particularly in the context of conversational interfaces and LLMs.
Knowledge of Large Language Models, retrieval-augmented generation and generative AI concepts
Experience in data analysis, AI analytics, or related roles, preferably within the context of conversational AI or natural language processing.
Knowledge of machine learning concepts, NLP techniques, and AI model valuation metrics is desirable.
Familiarity with conversational AI platforms, chatbot frameworks, voice recognition technologies, and customer interaction analytics tools.
Strong analytical, problem-solving, and critical thinking skills with a keen attention to detail.
Excellent communication and presentation skills to articulate complex data findings and insights to both technical and non-technical stakeholders.
Ability to work collaboratively in a cross-functional environment and adapt to evolving requirements and priorities.
Comfortable proficiency in data analysis tools and languages such as Python, R, SQL, or related platforms for analysing and visualizing large datasets is a plus
Knowledge of Generative AI in the Conversational AI area is a plus.
Knowledge of software development methodologies and agile principles is beneficial.

Some of the benefits include:

Healthcare and dental insurance
Company pension is matched up to 5%
25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
Life assurance - 4 x annual salary
Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training coursesDisclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission