Description

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit .Role Overview: ON24 is seeking a Solutions Consultant to join our Professional Services team who is focused on driving customer success and is results oriented. This is an onsite position based in London, United Kingdom. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating communication between all internal ON24 departments as necessary, and external client teams. You will partner with our clients to guide them through their digital transformation and elevate their digital marketing strategy. You will work strategically with our clients and partners to sell, integrate and provide them with strategic advice on engagement and personalization strategies, technical installation, configuration, testing, and enablement services on the ON24 platform. You will also serve as the client’s point of contact to provide guidance on best practices & platform expertise, and you will teach our clients to implement ON24 as a central part of their marketing workflow, connecting to their data sources and platforms to optimize their data strategies.Responsibilities:

Engage directly with clients to assess their current digital marketing ecosystem and design their path forward with the ON24 platform

Develop and maintain a deep technical understanding of ON24’s product features and integrated platforms, including Elite, Engagement Hub, Target, Connect, AI powered ACE, Go Live, Virtual Environment, etc

Act as client point of contact to onboard, configure, and train clients on the ON24 platform in accordance with implementation statements of work, and/or change orders

Provide advisory & data optimization strategies to recommend, design, and build impactful and effective webinars within the ON24 platform based on the client’s specific business and marketing goals

Lead live remote trainings to enable and empower clients to build personalized digital experiences with ON24

Develop playbooks for common client use cases, and provide solutions consulting for custom workflows to address unique client and partner use cases

Deliver and improve on technical documentation and training as requested by clients and internal stakeholders

Provide consultation, preparation, planning, and execution of events

Assist clients with troubleshooting their ON24 configurations and integration efforts

Coach clients on emerging best-practices and the new basics of marketing

Partner with CSM/AM on account reviews to determine customer satisfaction and utilization levels

Be a thought leader - remain current on the latest industry trends and research to share with clients, continually striving to remain a trusted advisor

Skills & Experience:

Bachelor's degree in computer science; will consider 5+ years of technical equivalent SaaS experience, and/or a variety of digital marketing roles between consulting and/or digital marketing agency experience in lieu of degree

4+ years of hands-on experience in implementation & configuration using web and digital technologies and demonstrated knowledge of enterprise systems integration

4+ years of experience delivering enterprise-wide technical solutions for Fortune 500 clients

Ability to solve complex integration and product questions/issues

Excellent written and verbal communication & presentation skills with the ability to present to a variety of external audiences

Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner, as well as to influence senior stakeholders and team members

Strong understanding of marketing technologies is a plus, in areas of reporting & analytics, predictive data science, and organizational transformation

Technical project management experience is a plus, in preparing integration schedules and detailed task lists to meet clients’ specific needs

Ability to travel up to 25%

Skills & Experience: 

Experience working in ON24 platform: Elite, Engagement Hub, Target, Connect, AI powered ACE, Go Live, Virtual Environment

A solid understanding of live and on-demand streaming media technologies

High level of energy, efficiency, and flexibility

Analytical approach to problem solving and critical thinking

What We Currently Offer:

An evolving tech business that moves at a fast pace, offering the best aspects of a ‘start up’ mentality day-to-day, but as part of an established and diverse multi-national with a proven product

The opportunity to take ownership – given autonomy to cultivate success in your role as part of a clear strategy and structure

An entrepreneurial environment – encouraging open dialogue for new ideas, ways of working, and innovations

A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc)

A place to learn – heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career

Competitive compensation package including equity and comprehensive benefits

Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office

25 days holiday as standard - plus bank holidays – and additional floating and 'wellness days to be used as you like

Office-wide events planned, organized and expertly delivered by our amazing in-house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socializing!