Senior Product Manager - Trust & Safety

Job Description

We’re looking for a Senior Product Manager to lead product strategy and execution for Trust & Safety at Wise - focusing on protecting customers from scams, guiding them through high-risk actions, and ensuring a frictionless but secure experience.

In this role, you’ll work across Fraud Prevention, Risk, Compliance, Operations, Design and Marketing/PR  to build intelligent, proactive safeguards that keep customers safe without introducing unnecessary friction.

What You’ll Be Doing

• Protect customers from scams and unauthorised account access – Building proactive defenses that detect threats before they happen, while ensuring legitimate customers can transact without unnecessary friction.

• Balance security with trust – Strengthen Wise’s reputation as the most trusted financial platform, ensuring that customers feel safe and confident using our services.

• Define the future of Trust & Safety in finance – Wise has the opportunity to be a leading light in Trust & Safety, setting industry standards for how financial platforms protect customers while maintaining an intuitive experience.

• Develop intelligent interventions – Create experiences that warn, guide, and protect customers at critical moments - whether it’s helping them recognise a scam, securing their account, or verifying their identity.

• Leverage data, AI, and behavioral insights – Detect emerging fraud and scam patterns, using insights to refine real-time interventions and adapt risk-based protections.

• Collaborate across Wise – Work with Fraud, Compliance, Risk, and Operations teams to build holistic solutions that don’t just stop bad actors but also enhance the overall customer experience.

• Drive measurable impact – Ensure that our investments in Trust & Safety lead to reduced fraud and scams, higher customer confidence, and friction that only exists where truly necessary.

• You’ll be empowered to do your best work by working with a full stack team including dedicated Analyst, Data Science, Engineering and Design functions.

Qualifications

Who You Are

✅ Experienced in Product Management – You’ve led product teams in Risk, Trust & Safety, Fraud, Payments, or Security and have a track record of shipping impactful solutions.
✅ Customer-Obsessed & Empathetic – You understand how scams and fraud affect real people and design with their needs in mind.
✅ Data-Driven & Strategic – You’re comfortable diving into quantitative and qualitative insights to drive decisions.
✅ Comfortable Navigating Complexity – You can balance risk, compliance, operations, and user experience to create best-in-class protections.
✅ A Strong Collaborator & Communicator – You work effectively across Engineering, Design, Operations, Compliance, and Risk teams to align on goals and deliver outcomes.
✅ Always Learning & Iterating – You’re eager to test, refine, and improve safety features based on real-world data and customer behavior.

Additional Information

Why You Should Join Wise

Impact: Your work will protect millions of customers globally, preventing scams and financial crime.
Autonomy: You’ll own your roadmap, working in an empowered, fast-moving team.
Data at Scale: Work with real-world fraud and scam patterns, leveraging AI and behavioral insights.
Growth: Be part of a company that’s expanding rapidly, offering huge career development opportunities.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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