What's the opportunity?
Our client is an industry-leading, AI-driven, automation-first platform that enables businesses to provide fast, efficient support, keeping customers satisfied, costs low, and service teams engaged. They are the only solution on the market that seamlessly blends automation and human support for a truly complete customer experience.
With over 30,000 global customers, including industry giants like Atlassian, Amazon, and Microsoft, this platform processes more than 600 million messages monthly, supporting over 800 million active users. Backed by top-tier venture capital firms, they are dedicated to innovation and excellence, driven by their core values: Success First, Customer Obsessed, High Standards, Open-Mindedness, Resilience, Impatience, and Positivity.
They’re looking for passionate individuals who are aligned with these values and excited to shape the future of customer service.
What's the opportunity?
This company is at the forefront of transforming the Customer Service category with next-gen solutions, driven by advancements in Messaging, Automation, and AI. Their product is leading this transformation, and now they’re looking to take it even further by innovating and educating businesses about a new and better way to support customers.
A key part of this strategy is their website, which serves as a major touchpoint for prospective customers. Whether visitors are exploring on their own or engaging with the sales team, the website is critical in shaping the public perception of the product and brand. In this role, you’ll drive growth in web leads and ensure a deep understanding of website analytics, working closely with the Senior Product Manager for the overall web experience.
What will you be doing?
- Set the vision for how the website can deliver key business outcomes
- Own the roadmap for your team, working alongside design, engineering, and data science teams to prioritize the most impactful projects
- Collaborate with the Web leader to build out the overall web strategy
- Understand and frame key problems, then develop and test hypotheses to solve them through experiments
- Oversee website analytics, ensuring robust tracking and reporting on key metrics
- Manage website change requests from legal, product marketing, and marketing teams
- Drive the execution of the product roadmap, ensuring alignment with cross-functional teams for top-notch delivery
- Motivate a talented team to do the best work of their careers
What skills do you need?
- 5+ years of experience as a growth-focused Product Manager, with a strong track record of driving KPIs through experimentation
- A structured, logical thinker and communicator who can bring clarity to complex problems and drive shared understanding
- Excellent cross-functional communication skills, with experience managing stakeholders across teams and offices
- Able to switch seamlessly between creative, analytical, and execution-focused tasks
- Confident in making decisions without consensus and helping others reach alignment through persuasive communication
- Highly organized, with a talent for bringing clarity and structure to complex spaces
- Experience working with both qualitative research and quantitative data to inform decision-making
This is a unique opportunity to join a leading platform in a rapidly evolving space and make a real impact on how businesses interact with their customers. If you’re excited about driving growth and shaping the future of customer service, we’d love to hear from you!
