Senior Customer & Marketing Analyst

Salary £50,000 - £75,000

This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions.

They will enjoy collaborating with AI/ML colleagues to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance.

A bit about the job:

Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. 

This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing propositions across a breadth of products. They will partner with stakeholders across Marketing, Digital and Commercial lines to deliver against a value prioritised roadmap.

Skills and experience we’re looking for:

Educated to degree or post-graduate level, in numerate / programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience within a wider marketing function or an e-commerce setting.

Have programming experience (essential), with advanced working knowledge of SQL or Python.

A proven track record in taking data-led projects from conception to completion, and an ability to articulate the impact or commercial outcome.

A demonstrated history of building and managing effective stakeholder relationships with the ability to communicate complex technical concepts to specialist / non-specialist audiences and demonstrate impact from data science and analytics work.

Is passionate about using customer data & statistical/analytical expertise with proven experience to help businesses understand customer behaviour and take action.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Startingsalarybetween £50,000 - £75,000 (depending on skills, experience, and qualifications)

Bonusopportunity – 10% of annual salary - Actual amount depends on your performance and Aviva’s

Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in

29 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme

Brilliantlysupportive policiesincluding parental and carer’s leave

Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work

Make a difference, be part of ourAviva Communitiesand use your3 paid volunteering daysto help others

We take yourwellbeingseriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.