Job summary

The post holder will achieve this by providing effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues/members of the public, either face to face, over the phone and overseeing administrative systems and processes.

Main duties of the job

Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time and maintain an efficient administrative system on behalf of the Operational Lead.Arrange and take minutes at internal & external meetings.Efficient in the use of HealthrosterSupport Operational Lead with Training and Appraisal compliance for Management and Diary Management for the Operational LeadStudent placement co-ordinationHave excellent Microsoft skills and general correspondence on behalf of Operational Lead.Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed without supervision and ensure urgent situations are addressed workload is managed and prioritised appropriately.Establish and maintain electronic and manual filing and manipulate data into computer databases, creating reports from electronic systems.

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High-Cost Area Supplement

This post also attracts payment for High-Cost Area Supplement of 5% (pro rata for part time staff).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Job description

Job responsibilities

Reporting faults Arranging meetings, hospitality, and venues. Managing diaries Managing Emails Student Co-Ordination Create and Maintain Databases/Spreadsheets Maintain databases. Plan and Allocate teams student nurses and be their first point of contact. Health Roster Management Training and Appraisal compliance Preparation for meetings for Operational Lead Be first point of contact on behalf of Operational Lead Compliance of Mandatory training in line with Trust policy

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person Specification

MICROSOFT PACKAGES

Essential

SYSTM ONE

Essential

SECRETARIAL ROLE

Essential

CUSTOMER SERVICE SKILLS

Essential