dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. The Tesco Retail Team is looking for a Retail Client Lead to join them for a 12 FTC. In this role, you will own and develop the relationship with client counterparts in the central Insight team, as well as in the Categories. In partnership with Tesco Insight you will build and deliver an Insight workplan; driving a customer first strategy. You will work closely with your counterparts in ADS to deliver projects using new science and methodologies that support Tesco in achieving their goals. Key accountabilities Act as a trusted advisor to client counterparts and inspire a change within your client around putting the customer first. Create and manage the assigned components of the account plan for the retailer, including a client stakeholder map to specify which of the dunnhumby team will cover which stakeholders, and agreeing the ROI and measurable value we will deliver Implement the account plan including designing and driving the required change management plan within the client. Demonstrate strong knowledge of the assigned area of the retailer and how it fits with the wider client strategy in order to advise in line with their strategies and to optimize the value we can offer. Use insights from dunnhumby’s tools, analysis and consultancy to create & deliver client presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the retailer's customers. Own the delivery of the client workplan and support client governance Collaborate relentlessly across the wider dunnhumby team, including the Capability Consulting team, Shopper Insights team, Technology & Science roles, etc., in order to demonstrate a joined up consistent approach for the client to maximise client value and to deliver against an integrated overall client plan. Keep up to date with retail trends and best practice and make it relevant for client counterparts. Qualifications & Experience Bachelor’s degree or equivalent in any subject Experience within the Retail industry What you can expect from us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)