Program Office Manager

Job Description

Cloud Foundational Services, a part of Infrastructure Platforms (IP), acts as the focal point across all of JPMC's cloud capabilities. It provides the central suite of tools and APIs that manage access to public cloud capabilities in a secure and compliant manner, defines the developer experience to bind cloud resources into a coherent ecosystem and, in partnership with both Enterprise Technology Product Lines and Lines of Business, drives the adoption and best practices for the implementation of cloud capabilities.

As a Program Office Manager in Cloud Foundational Services, you'll draw on your strengths managing people and processes to support and manage technology projects and programs that typically span multiple lines of business and have firm-wide implications. You'll collaborate with your teammates to drive these projects and programs from initiation through to implementation, including: establishing requirements, evaluating priorities and deadlines, forming and iterating a backlog, planning and tracking delivery, maintaining JIRA and Confluence records, ensuring that relevant risks, issues and dependencies are being managed, and reporting at various levels across the organization.

In addition to collaborating with your teammates, you'll communicate with stakeholders across the firm to work toward the best possible outcomes. While this role is rooted in project and program management, it's a terrific opportunity to develop your leadership skills and make lasting connections throughout JPMorgan Chase & Co.

Job responsibilities

• Develop and execute comprehensive project and program plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and manage risks, issues and dependencies - proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, delivery and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Ensure project and program data is correctly represented in the appropriate system of record and produce periodic roadmaps and reporting to meet the needs of stakeholders across the organization
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities and skills:

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience (preferably in Computer Science or IT)
• 5+ years' experience operating as a senior Program Office/Transformation Office manager, and/or supporting or managing multiple projects and programs
• Knowledge of project management standards and methodologies (Agile certification preferred)
• Experience with project management and Agile tools (Confluence, JIRA, JIRA Align, MS Project, MS Teams)
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Experience of delivering platforms at scale via any of the major public cloud providers (AWS, GCP, Azure), ideally in a financial markets setting
• Good understanding of the public cloud including the value proposition, architectural concerns, adoption pros and cons and the major groupings of cloud product offerings

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.