What you'll do:

• Hire, train, and provide coaching to all levels of Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Define new processes and best practices to drive operational excellence
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About you:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the London region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

PI254777864