About WriterWriter is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work.Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails.Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.About this roleWriter is seeking a talented Manager, Solutions Architect, to join our innovative team. We are in search of a dynamic individual with a proven track record of success in scaling the SA function within a fast-paced startup or established technical company. At Writer, we are dedicated to offering our customers expert guidance and support as they leverage our cutting-edge generative AI technology. We believe in staying at the forefront of AI innovation, and we need a leader who can keep pace with our vision and drive us forward. If you have the skills and passion to make a difference, we invite you to join us on this exciting journey.As a leader in this role, you will have the opportunity to manage and mentor a highly skilled group of Solution Architects, each with extensive knowledge and experience in Data and AI technologies. This position offers a unique chance to influence and lead a technical team in the exciting world of AI, while also fostering a collaborative and inclusive environment.Beyond your leadership responsibilities, your day-to-day activities will include creating proof-of-concept demonstrations and building strong relationships with key executives and managers. You will develop a deep understanding of our customers' challenges and work closely with our partners to align Writer's solutions to their needs. As the trusted technical advisor, you will own the technical relationship with our valued stakeholders.Your responsibilitiesEmpower and enhance the capabilities of the Solutions Architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagementsCollaborate with colleagues in the Sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customersAct as executive technical sponsor for Writer's strategic customersDevelop mechanisms to analyze market signals to influence Writer's product roadmapsInvestigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflowAnswer technical questions from customers on Writer's technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical usersEstablish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staffDemonstrate Writer's value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies Writer's cultureTransform our approach to facilitating customer evaluations and proofs of conceptEmpower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journeyCollaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation.Is this you?A seasoned and strategic leader of leaders with 4+ years of management experience where you have managed individuals responsible for scaling a highly effective pre-sales (solutions architecture) organizationStrong work experience leading a customer-facing technical pre-sales Solutions Architect or Sales Engineering team for a fast-scaling organization; a combination of startup and established company experience is highly preferredExperience delivering AI, ML, NLP solutions for clients across multiple industriesExperience working with a Sales team to drive GTM motions; and architecting or deploying cloud-native solutionsExperience with coaching, performance reviews, career development conversations as well as hiring and evaluating candidatesFundamental knowledge of theory and practice of Machine Learning, AI, NLP, and Large Language Models (LLMs)Comfortable working with Python and Jupyter NotebooksBenefits & perksGenerous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for home office setup, cell phone, internet, wellness, and learning and developmentCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options, and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.#J-18808-Ljbffr