Legal Products Specialist

Practice Area/Department Technology / IT / Information Security PQE Level N/A Description

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Travers Smith

An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith's purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive, and enjoyable working environment.

The Role

Reporting to the senior legal products manager, the legal products specialist will be part of the legal products team responsible for managing and implementing internally developed and off-the-shelf legal technology. They will be working with analysts, engineers, and legal practice groups to understand requirements and enable opportunities to improve efficiency. Legal product specialists are expected to collaborate with their peers, lawyers, and legal operations managers to ensure the highest level of service delivery and project management. Dealing with third party vendors, building market knowledge and horizon scanning of emerging legal technologies will also be crucial to success as well as the ability to drive projects forward.

The firm's clients understand there is an overhead to pay for how "wisdom" is delivered, however, they are not accepting of inefficiency nor are they impressed by lawyers working long hours even if those fees are written off. Technology and artificial intelligence are increasingly being used by lawyers in the delivery of service to clients - be it highly efficient information, technology applications or emerging legal technology services. Due to the firm's size and culture, the Travers Smith Technology group is uniquely positioned to transform the daily working of its people by removing friction and frustration and, at the same time, creating a platform on which to deliver new products and services. All underpinned by stable, secure, supported technology services.

The Legal Technology department at Travers Smith is at the forefront of this transformation with the development of multiple award-winning technologies and implementation of dozens of innovative technologies. The department is leading the way to a technology enabled future for law firms and has established itself as a market leader in the industry.

Key Responsibilities

Collaborate with lawyers, legal operations managers, and practice groups to gather business intelligence and make informed decisions. Support the implementation, adoption and use of emerging technology including artificial intelligence and document automation. Drive projects forward by taking ownership of project management, communication, and requirements as necessary. Track and manage requirements throughout the product lifecycle. Undertake the procurement, deployment, implementation, and support of various products. Work with stakeholders to understand, troubleshoot and solve a variety of product related issues. Work closely with our lawyers to understand technical requirements and how they can be mapped to legal technology. Set up and manage data rooms. Liaise with external vendors to build a relationship and resolve product issues where needed. Put together trials for off-the-shelf products and test plans for internally developed products to assess viability and gather feedback. Work with others in technology to increase understanding of legal technology products. Expected to actively research tools, methods, and technology trends to support modern product management. Help drive best practice in new ideas and collaborate with other team members on the importance of them. Record and document requirements. Documentation needs to be presented regularly to other team members/stakeholders so that status is clear. Have a horizon scanning view of future legal technologies. Carry out regular strategic market analysis and to help drive product decisions. Work closely with various technology teams to achieve a shared goal. Engage in legal training and support active legal projects. To undertake other duties as deemed appropriate by the legal products manager.

Key Stakeholders

Senior Legal Products Manager. Chief Technology Officer. Partners.

Personal Specification - Knowledge, Skills & Experience

Required

Law degree, Computer Science degree or equivalent degree/experience. Ability to present complex technical ideas to non-technical audiences. Understanding of law firms, legal processes, and their requirements Comfortable collaborating with multiple teams on a wide variety of projects. Excellent communication skills - both written and verbal.

Beneficial

Experience working in the legal industry. An understanding of the legal technology market and ability to sense trends. An interest in Technology and how it applies to the legal industry. An interest in artificial intelligence and how it applies to the legal industry. Experience with product management products (e.g. Azure DevOps, Jira). Experience with document management systems (e.g. iManage, NetDocuments). Good presentation skills desirable.

Organisation and work management

Able to set and meet deadlines while keeping team members informed of developments. Prioritise workload to give appropriate time to a variety of requests and tasks. Able to work on own initiative without losing sight of overall team goals. Team player.

Attitude to work

Uses initiative and focuses on solutions. Able to work both alone and in a team. Continually seeks to develop and improve own skills and knowledge. Enjoys and responds well to change and new challenges.

Personal qualities

A strategic mind-set - identifying trends and related activities and aligning. Leading by example and demonstrating the right behaviours to the team. A sense of ownership and accountability for service and deliverables Excellent role model for others, displayed by appropriate professional behaviour.