Reference:
0812-24
04/07/2024
Student Support Officer (Welfare)
Location: INTO Lancaster
Salary: £27,253- £34,498 Depending on Experience
Contract Type: Full-time, Permanent
The INTO Lancaster Study Centre is located at the heart of Lancaster University's vibrant campus, which offers a safe and vibrant town-like environment.
INTO’s mission: Transforming international student academic and career success through exceptional university partnerships
INTO Lancaster are currently recruiting for a Student Support Officer (Welfare) to join their team.
We will be looking for an exceptional candidate who will be the first point of contact for welfare and wellbeing for the INTO students. We are seeking a dedicated, proactive individual to join Support Services, which provides 3 main core functions: Student Support, Student Experience and Engagement, and Administration, Admissions and Accommodation.
The successful candidate will provide accurate information, advice and guidance to students during the duration of their studies. All interventions with students will be recorded on our client record management system, and therefore detailed administrative skills will be required. We are looking for a person who can be a friendly professional to support students to overcome personal or emotional barriers to their learning. The ideal candidate will provide pastoral support, with good communication skills, and be able to triage and escalate urgent issues through the appropriate referral pathways.
At busy times in the academic year, there may be a need for the Student Support Officer (Welfare) to support the work within either Student Engagement (such as helping with social activities) or some of the functions of Administration, Admissions and Accommodation (such as student induction and welcome week activities).
Some of your key responsibilities are:
To be part of a comprehensive welfare support service offering individual information, advice, guidance to students. To assist with maintaining and overseeing an “under 18” welfare policy and procedures to ensure that students under 18 years of age feel safe and supported whilst studying at the centre. Maintain accurate student records and information in the Centre systems and provide reports and management information as required by the Senior Management team. Provide assistance and information to help deliver orientation week & deliver presentations on arrange of topics. To assist with the arrival and registration of students if required. Respond to basic information requests regarding accommodation provided by INTO. Work with the Student Services team to ensure that an all-inclusive social programme is delivered as part of a strong support network for students. Promote and support the INTO Centre and the business in a positive manner.
About You:
This is a student facing role where you’ll need to be approachable and have the ability to deal with a wide range of people from different backgrounds.
You will have excellent spoken and written communication skills.
Good IT skills including competence in the production and analysis of data using excel.
You will have strong observational skills and problem solving abilities.
You will be Committed and responsible for promoting and safeguarding the welfare of children and young adults.
We Grow Together
At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.
At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.
At INTO, we grow together.
You can download a full Job Description
Safeguarding:
INTO University Partnerships is committed to safeguarding and promoting the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community.
As part of our commitment to Safeguarding, applicants are asked to note that:
References will be followed up All gaps in CVs must be explained satisfactorily Proof of identity and (where applicable) qualifications will be required Reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18 Appropriate suitability checks will be required prior to confirmation of appointment It is an offence to apply for a role that involves engaging in regulated activity relevant to children if you are barred from doing so
This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Serviced check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. Shortlisted candidates will be asked to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children.
We are an Equal Opportunities Employer. We provide equality of opportunity to all people regardless of their religious belief, political opinion, sex, race, age, sexual orientation, marital or civil partnership status, disability, or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We do not discriminate against our job applicants or employees on any of the grounds listed above. We select the best person for the job and all recruitment decisions will be made objectively.
INTO Lancaster
We are proud to announce our new partnership with Lancaster University – a world top 125, UK top 10 university.
The INTO Lancaster Study Centre is located at the heart of Lancaster University's vibrant campus, which offers a safe and vibrant town-like environment.
INTO Lancaster will offer International Foundation and Pre-Master's pathway programs leading to a wide range of subjects at Lancaster University, including Business, Biological science, Engineering, Computing and data science, and Law.
Location:Teaching is face to face, delivered from INTO Lancaster, George Fox Building, Lancaster University, Bailrigg, Lancaster, LA1 4YJ.
Application process: We have several part-time teaching positions currently available at INTO Lancaster, across varying subjects (Psychology, Maths & Statistics, Accounting, Physics, Biology, and Chemistry), if you can teach more than one subject, and are available for additional hours, please include a cover letter highlighting this.
To apply please click the link