Company Description The Shepherd Global Group is afamily of established companies in insurance-related industries,each with its own specialised knowledge and expertise. The groupprovides shared operational services across its companies, allowingeach to focus on clients' business needs. It's entities includeShepherd Compello, EPG Global and White Oak Underwriting Agency.Role Description This is an exciting opportunity for someone withsignificant experience in systems within the insurance industrylooking for a challenging and rewarding role. The ideal candidateshould have extensive experience in managing and developing systemshaving worked either within an Insurance company or a ServiceSupplier of Systems to the Insurance Industry. The role will beresponsible for the development, implementation, and utilisation oftechnology across the organisation for both internal and externalusers. They will ensure that the IT and infrastructure systems arewell-suited for their designated functions, consistently deliveringexceptional service and robust functionality, and strong securitymeasures implemented. Person specification - Previous Systems andIT experience in a similar capacity, preferably acquired throughprevious role(s) in insurance - Experience in designing,implementing and maintaining systems in an Insurance companysetting - A strategic thinker and results oriented with a provenability to analyse situations, diagnose problems, identify the keyissues, establish and weigh up alternative courses of action andproduce a logical, practical and acceptable solution. An ability tothink critically about systems and to adjust consistently asneeded. - Long, strong business acumen and a proven capacity tounderstand the business opportunities and priorities of theorganisation. Constantly seek methods of ensuring that theorganisation continues to be business-like and continues to meetthe standards and requirements of its regulators. - In depth ITApplications Development experience in the data management and dataanalytics domain as well as proficient understanding of theprinciples and frameworks of successful project management. -Negotiation and influencing skills and budget management skills -High level of service and internal/external client orientation aswell as driver of innovation for IT Business Solutions andoperational efficiency. - Experience managing relationships withsenior stakeholders and external partners, being trusted to reportaccurately against progress and escalate risks and issues to anappropriate level for resolution or mitigation. - Experience withSQL databases (desirable) - Ability to work under pressure and totight deadlines to meet our high standards of customer service -Self-motivated with ability work as part of team and on own -Flexible and adaptable to change and embracing new tasks, systemsand opportunities - Knowledge of network administration and cloudservices and systems management, IT infrastructure, and securityexpertise Qualifications - Relevant certifications in IT or SystemsManagement (desirable) - Bachelor's degree in Computer Science,Information Technology, or related field (desirable)Responsibilities - Stakeholder management for all IT and Systemsinternally and externally on ensuring SLAs, contracts andcommunication is maintained - Manage and oversee all IT operations,including infrastructure, systems, networks, and security - Lead ateam of systems and operations personnel, providing guidance toensure that data is accurately maintained, security is establishedand systems are effectively designed and maintained to good workingorder - Ensure the availability, reliability, and performance ofall IT systems and applications - Act as a super-user (first line)and develop extensive in-depth knowledge of all Insurance Systemsand embed training to ensure full integration of systems ensuringinduction is effectively delivered on systems - Identify systemimprovements and scope, design and implement changes with strongproject management and regular engagement with stakeholders -Responsible for developing proposed IT and Systems budget and thenmaintaining and reporting against it; assist in the financialmanagement of IT and Systems costs by actively managing andmaintaining the cost of contracts, licenses, cancellation dates,hardware and software - Effectively integrate artificialintelligence (AI) technologies into our organisation to improveefficiency, decision-making, and overall performance