At M&G our purpose is to give everyone realconfidence to put their money to work. As an international savingsand investments business with roots stretching back more than 170years, we offer a range of financial products and services throughAsset Management, Life and Wealth. All three operating segmentswork together to deliver attractive financial outcomes for ourclients, and superior shareholder returns. Through our behavioursof telling it like it is, owning it now, and moving it forwardtogether with care and integrity; we are creating an exceptionalplace to work for exceptional talent. We will consider flexibleworking arrangements for any of our roles and also offer workplaceaccommodations to ensure you have what you need to effectivelydeliver in your role. Head of AI and Capacity Creation - CFT JobSummary This role bridges the gap between organizational strategyand actionable technology initiatives. You will define the approachfor how we measure and track the value and capacity creation wegenerate through AI and analytics opportunities, partnering withthe CITOs, AI and Analytics leads in the Business teams to helpachieve a 30% efficiency uplift by 2028. You will help teamsidentify and shape strategic initiatives and create compellingbusiness cases, ensuring alignment with business objectives. Youwill be a disruptive thinker, shaping the Corporate Functionsstrategic technology direction ensuring they remain at theforefront of innovation. You will work closely with senior businessand technology stakeholders to analyse opportunities, addresscomplex challenges, and develop strategies that align withlong-term goals specifically around capacity creation.Responsibilities will involve strategizing and planning initiativesto leverage intelligent automation technologies such as roboticprocess automation (RPA) and artificial intelligence (AI) tooptimise business processes. This will entail identifyingopportunities for automation, designing solutions, overseeingimplementation, and continuously refining processes to driveefficiency and innovation. Key Responsibilities: StrategicLeadership * A disruptive leader, at the forefront of AI trends andtechnologies with the ability to develop and execute AI andAnalytics strategies that align with business goals, focusing oncapacity creation and operational efficiency. Innovation &Technology Adoption: * Identify high impact AI and Analytics usecases exploiting opportunities for innovation and processoptimization, articulating these in a way that is understandable tonon-technical stakeholders, ensuring their buy-in at all points. *Create roadmaps and delivery plans to achieve the proposedstrategies. Define and develop metrics and KPIs to effectivelymeasure performance and impact of initiatives. ProductivityEnhancement: * Lead AI and analytics-driven projects aimed atincreasing productivity and operational efficiency within supportfunctions. * Collaborate with department heads to integrate AI andanalytics solutions that address specific business challenges. *Develop and implement an enterprise-wide AI and analytics strategythat aligns with business goals and enhances productivity acrosscorporate functions. * Identify opportunities for AI and analyticsadoption to streamline processes and improve efficiency.Stakeholder Management: * Build strong relationships withstakeholders at senior level to drive and shape the technology andAI & Analytics strategy, ensuring alignment with EnterpriseArchitecture and the CTO. * Experience in creating metrics tomeasure automation benefits (including automated FTE & riskbenefits). Market Analysis: * Identify innovation opportunitiesacross Corporate Functions Technologies (HR, Finance, Risk, CoSec& Legal), staying informed about industry trends and emergingtechnologies. Qualifications: * Demonstrable experience of scalingintelligent automation initiatives within financial services. *Strong understanding of AI and Analytics, associated governance,and ethical AI practices. * Excellent strategic planning andleadership skills, with a track record of driving innovation andefficiency through AI and Analytics initiatives. * Ability to workcollaboratively with cross-functional teams and influencestakeholders at all levels up to Exco. * Strong communication andpresentation skills, with the ability to articulate complex AI andAnalytics concepts and solutions to non-technical audiences. *Advanced degree in Computer Science, Data Science, ArtificialIntelligence, or a related field is preferred but not essential.Preferred Skills: * Experience in developing and implementing AIstrategies that align with business objectives. * Experiencecreating and presenting business cases to senior stakeholders, upto Exco level. * Ability to build relationships with seniorstakeholders, helping to educate them in the area of AI andAnalytics, and promote how we can use Data and AI to drive valuefrom Data. * Demonstrable background in introducing LLMS/Gen AI toan organization with compelling ROI-based outcomes. * Knowledge ofthe latest AI and Analytics technologies and trends, with a focuson operational efficiency. * Strong problem-solving skills and theability to think critically and strategically. We have a diverseworkforce and an inclusive culture at M&G plc, underpinned byour policies and our employee-led networks who provide networkingopportunities, advice and support for the diverse communities ourcolleagues represent. Regardless of gender, ethnicity, age, sexualorientation, nationality, disability or long-term condition, we arelooking to attract, promote and retain exceptional people. We alsowelcome those who take part in military service and those returningfrom career breaks. M&G is also proud to be a DisabilityConfident Leader, and we welcome applications from candidates withlong-term health conditions, disabilities, or neuro-divergentconditions. Being a Disability Confident Leader means thatcandidates who meet the minimum criteria of a job will be offeredan interview if they opt in to the scheme when applying. If youneed assistance or an alternative means of applying for a role dueto a disability or additional need, please let us know bycontacting us at: J-18808-Ljbffr
