Global Product Manager - NBA (Next Best Action)

Job description
Site Name:UK – London – New Oxford Street, India - Karnataka - Vemgal Bangalore Site, Philadelphia Walnut Street, Poznan Business Garden, USA - North Carolina - Durham
Posted Date:Sep 13 2024

GSK is one of the world’s foremost pharmaceutical and healthcare companies and we are proud to be leading a healthcare revolution. By disrupting our approaches to R&D and commercial business processes, Data and Analytics is allowing us to integrate, simplify and unlock all our data to drive innovation, decision making and enable our transformation in servicing our patients, healthcare professionals and consumers.

We are seeking an experienced Global Product Manager to lead our Next Best Action (NBA) Program, which is currently deployed in over 35 markets worldwide. The ideal candidate will oversee the maintenance and future evolution of our NBA operations, working closely with our international tech team, and managing an all-star team in India. The PM will be responsible for leveraging finely tuned processes to drive continuous improvement.

The Global Product Manager will find new and exciting ways to drive the business forward through the power of data and insights. This role is within the Digital Fuel organization. This team is focused on Next Best Action, bringing together data and technology capabilities to allow for the organization to become data- driven and insight-led in every decision to drive revenue and growth.

In this role you will

• Manage the global NBA product backlog, prioritizing features and enhancements based on business value and strategic alignment
• Collaborate with stakeholders across markets to gather requirements and ensure the NBA program meets diverse regional needs
• Work closely with the development team across our Global Capability Centers to define user stories, acceptance criteria, and product specifications
• Interface with various business strategy and execution teams, internal data dev ops teams as well as with 3rd party vendors to design, develop, and scale NBA capabilities& Interface with various business strategy and execution teams, internal data dev ops teams as well as with 3rd party vendors to design, develop, and scale NBA capabilities.
• Analyze complex situations and derive workable actions - identify, prioritize, and weigh options and recommend a value-add solution
• Understand the business processes and requests, to effectively translate business needs into Data Tech requests and actively engage with DevOps team as the solution gets developed
• Manage your work stream(s) and raise issues in a timely and effective manner and ensure resolution
• Constructively challenge requirements and current state to increase overall value to the firm
• Work Closely with the Opportunity Engine and CDP teams to further strategy
• Oversee the maintenance of current NBA operations while driving innovation and evolution of the program
• Serve as the primary point of contact for NBA-related queries and issues from global markets
• Analyze program performance metrics and user feedback to identify areas for improvement
• Ensure compliance with industry regulations and GSK policies across all markets
• Facilitate communication between technical teams, business stakeholders, and end-users
• Stay current with industry trends and emerging technologies in the pharmaceutical sales and marketing space
• Responsible for the direct line management of a product team based in India.

Why you?

Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals: 

• Bachelor's degree in Business, Computer Science, or related field; MBA preferred
• 5+ years of experience in product management or similar role, preferably in the pharmaceutical industry
• In-depth knowledge of IQVIA and Veeva platforms, specifically related to NBA technologies
• Strong understanding of how sales representatives utilize NBA in their daily activities
• Experience working with global teams and managing cross-cultural communication
• Excellent project management and organizational skills
• Strong analytical and problem-solving abilities
• Exceptional communication and presentation skills
• Agile/Scrum certification (e.g., CSPO) preferred

Preferred Qualifications & Skills:

If you have the following characteristics, it would be a plus:  

•  An end-user, customer-first mindset open to changing requirements and complex solutions
• Problem solving and multi-tasking ability in a fast-paced, globally distributed environment
• Ability to work in a matrix environment, including the ability to connect ideas, people and initiatives.

• Experience with data analytics and business intelligence tools
• Knowledge of machine learning and AI applications in pharmaceutical sales
• Familiarity with regulatory requirements in multiple pharmaceutical markets
• Experience with pharmaceutical sales

If you're passionate about driving innovation in pharmaceutical sales and have a track record of successful product management in a global context, we encourage you to apply for this exciting opportunity to lead our Next Best Action Program at GSK.

Closing Date for Applications: Thursday 26th September 2024 (COB)

Please take a copy of the Job Description, as this will not be available post closure of the advert. 
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.  If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process.

#LI-GSK

#GSKTech1

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . 

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click thelinkand scroll to the Careers Section where you will find answers to multiple questions we receive.

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it.  Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Recordsite.