Digital Business Analyst, Water Utilities Industry

Cognizant
Greater London
2 months ago
Applications closed

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The Company

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 280,000 employees as of January 2021. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Water Utilities Consulting

With the arrival of AMP7 and recent market developments, Water Utilities in the UK have embarked on a transformation journey that focuses on sustainability (fewer pollution incidents, green energy powered water treatment etc.), reliable infrastructure(fewer flooding incidents, leakages etc.), customer centricity (affordable bills, enhanced customer experience), social responsibility(support for vulnerable customers), and most importantly disruption from innovative competitors entering the marketplace.

Cognizant has multiple engagements with water utilities in the UK where we are utilising our capabilities in data science and digital enablement to help them lead this transformation through new offerings, solutions and innovative business models that are aligned to the market trends and regulatory commitments. We are looking for experienced business analysts/consultants/product owners who are passionate about making a difference for our clients in the energy and utilities domain. This is an opportunity for being at the forefront of the transformation journey working with the best minds in the energy and utilities domain at Cognizant.

Key responsibilities

  • Deep experience in Water Domain across Customer Service and Field Services
  • Understanding water/utilities business processes across - customer service, CRM and field services management
  • Ability to facilitate engaging workshops draw out process maps draw down business and technical capabilities
  • Drive requirement elicitation sessions in person and remote develop process maps requirements catalogue and take through customer reviews and sign off process
  • Ability to engage with technical and development team
  • Work with product team to create a backlog of user stories, drafting acceptance criteria, and helping manage the prioritisation using Scrum or Kanban
  • Increase customer value through optimisation of the products and find creative ways of breaking larger product outcomes and features into MVPs, as well as champion our product-centric ways of working
  • Engage with business stakeholders and conducting workshops for requirement elicitation.
  • Business Consulting – Advisory Services, Process Consulting & Business Analysis.
  • Conduct and lead requirement gathering workshops, write Functional Specifications, BRDs, NFRs, RTMs, user stories, test cases, conduct UAT and training, support go-live thru the lifecycle of global programs/projects
  • Process Mapping, Benchmarking and Reengineering
  • Business Process Standardization and Harmonization
  • Business Case preparation and Business Impact Assessment
  • Application assessment, Tool Evaluation and Vendor Selection

Skills & Experience

  • Have proven experience working inside agile teams, probably Scrum or Kanban – as a BA/PO
  • Have proven experience in working in a product-centric digital environment, helping to set product vision and producing backlogs of user stories.
  • Possess a strong understanding of end-to-end customer experience - have experience working with a range of stakeholders at varying levels across the company to ensure successful product releases
  • Ability to effectively work with and manage medium sized teams in digital projects, or pods in large digital transformation projects
  • Comprehensive knowledge of the application of Use Cases, Process Maps and User Journeys
  • Building relationships between external partners and internal stakeholders to deliver project objectives
  • Ability to pivot and change directions on a programme if required
  • Strong analytical and problem-solving skills
  • Proven Stakeholder management credentials
  • Excellent Presentation, and communication skills

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