Digital and Data Director

Job Description:

Digital and Data Director – Health Services

London or Manchester – 3 days in the office / 2 days work from home

Permanent role

Competitive salary, plus bonus and car allowance

Full Time

We make health happen

Bupa's purpose is longer, healthier, happier lives, and make a better world. We do this by providing a broad range of healthcare services, support, and advice to people throughout their lives. Our network of 60 health clinics covers health assessments, general practice, musculoskeletal, mental and occupational health, dental, dermatology and cardiology services. At the Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies.

As the Digital and Data Director for Health Services, you’ll be transforming healthcare by designing and delivering a market-leading digital healthcare and service proposition for Bupa. With a focus on our customers, you’ll leverage the power of data and analytics to drive decision making and develop propositions that improve clinical outcomes and help us meet our ambition to become the world’s most customer-centric healthcare company.

How you’ll help us make health happen:

Design and implement a Health Services digital strategy that aligns with the wider Bupa UK strategy and ambition and integrate it with our central proposition for all end users.

Collaborate with leaders and experts across the business to create a seamless customer experience across channels, products, and business units—from health insurance to primary and secondary care.

Work closely with the Chief Data and Analytics Officer to define an ambitious data strategy for Health Services.

Lead digital and data projects, prioritize requirements, and champion funding. Ensure transparent communication with the senior executive team.

Establish data governance, policies, and standards across Health Services. Also implement data quality processes, track KPIs, and report transparently to key stakeholders.

Continuously monitor health trends and identify partnership and innovation opportunities for digital differentiation.

Lead the adoption of data science techniques, AI, and machine learning to enhance insights and transform operations.

Elevate Health Services understanding in critical digital and data skills and drive effective engagement across Health Services to motivate all employees to recognise the potential of digital and a data-led culture.

Key Skills/Qualifications needed for this role:

A proven track record of designing and implementing digital and data propositions that drive positive customer and commercial outcomes.

Strong understanding of digital and data technologies across external landscape.

Curious about future trends, innovative and prepared to challenge the status quo.

Experience of driving digital and data transformation in large, complex corporate environments.

Experience of leading change including cultural and behavioural change.

Experience of programme management including keeping multiple streams on track and ensuring delivery to time and budget.

Deep expertise in data science and analytics, in-depth knowledge of cutting-edge data tools and platforms, and experience in designing and implementing data quality and governance processes.

The ability to build and maintaining strong, long lasting stakeholder relationships at all levels.

Demonstrable track record of leading high value and complex negotiations.

Proven track record of working effectively and developing relationships with third parties.

Strong track record of hiring, retaining, developing, and motivating top tier talent.

Strategic and tactical thinking, able to manage complex and high level of data and information and deliver operationally.

Experience in leading and designing complex predictive modelling and other pattern detection algorithms to personalize product recommendation and improve customer engagement.

Experience in using and implementing real-time analytics tools, including Business Intelligence (BI) and dashboards.

Demonstrates experience with SQL programming language, Oracle databases, Data Warehouses and Data Governance concepts.

The successful candidate will be driven, ambitious and innovative with strong commercial acumen and a visible leader within the business. This is a senior management role within Health Services.

Ultimately, we are looking for a dynamic senior digital leader who shares our values and will be an outstanding role model to the team.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with the option to buy or sell

Bupa medical insurance for you and your family as a benefit in kind

An enhanced pension plan and life assurance

Free health assessment for you & your spouse

Annual performance-based bonus

Company car allowance

Onsite gyms or local discounts where no onsite gyms are available

Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

Angel Court, London, Bupa Place, Staines - Willow House