Data Scientist (9 Months Fixed Term Contract)

About The Role 9 Months Fixed Term Contract The DataScience role is responsible for using Data Science and modellingtechniques to address critical questions for both the business andour customers. This includes understanding the challenges ourcustomers face with regards to electric vehicle (EV) adoption,understanding how rising costs will impact customers’ affordabilitythresholds and identifying key data points that indicate potentialmisuse of the Scheme. These are some of the primary issues thatthis role will help resolve. The role sits within the Data Scienceand Analytics team and will be primarily focused on using data toidentify potential misuse of the Motability Scheme. The postholderwill collaborate with key stakeholders within the business tounderstand and agree requirements for data can be used to help thebusiness make decisions on tackling this key issue. On a day-to-daybasis, the postholder will be tasked with using their technicalskills to help the team deliver key pieces of analyses relating tounderstanding and predicting customer behaviour. They will alsowork on turning these analyses into actionable insights which thebusiness can use. Main Responsibilities - Building Machine Learningmodels that provide insight into customers and helps the businesspredict customer behaviour around scheme misuse, EV transition andaffordability. These models are essential as the business undergoestransformation to become data driven and make evidence-baseddecisions. - Provide insight into customer behaviour, choices andpreferences using statistical methods such as regression andhypothesis testing to analyse data from our customer database. -Building dashboards that is able to tell a story and provide thebusiness with key insights on customer behaviour. - Analysecustomer research data to gain insights on customer behaviour usingNatural Language Processing (NLP) techniques such as sentimentanalysis and topic modelling. - Provide education to both internaland external stakeholders about the modelling process, includingthe assumptions and methodology used. This will ensure that theyfully understand and support the process. - Supporting the team inmeeting ad hoc requests for customer insights from the rest of thebusiness. About You The ideal person will have: - Strong experiencein building Machine Learning models and applying Data Sciencetechniques using python. - Strong data manipulation and statisticalanalysis experience gained through experience working in variousindustries. - Be able to provide clear and tangible examples oftime when your insights and analysis have made an impact on abusiness. - Strong programming skills in python and SQL and afamiliarity with working with cloud platforms such as Snowflake andSagemaker. - Ability to communicate with both technical andnon-technical audience and strong stakeholder managementexperience. Minimum criteria You’ll need all of these: - Educatedto a degree standard, ideally in applied statistics/DataScience/Mathematics. - Strong experience using machine learning tosolve business problems involving both structured and unstructureddata. - Experience of working with cloud-based data stores such asSnowflake and strong experience querying data with SQL. -Demonstrable analytical problem-solving capabilities. Who you’ll beworking with You will work with Data Scientists and Analysts withinthe Customer Insights and Analytics team. You will also workclosely with experts within Insurance, repairs, commercialoperations and customer services to understand the business needsand our customers. The role will involve day-to-day communicationwith key stakeholders to ensure that insights are communicated andimplemented through the business. About The Company MotabilityOperations is a unique organisation, virtually one of a kind. Wecombine a strong sense of purpose with a real commercial edge toensure we provide the best possible worry-free mobility solutionsto over 815,000 customers and their families across the UK.Customers exchange their higher rate mobility allowance to lease arange of affordable vehicles (cars, wheelchair accessible vehicles,scooters, and powered wheelchairs) with insurance, maintenance andbreakdown assistance included. We are the largest car fleetoperator in the UK (purchasing around 10% of all the new cars soldin the UK) and work with a network of around 5,000 car dealers andall the major manufacturers. We pride ourselves on deliveringoutstanding customer service, achieving an independently verifiedcustomer satisfaction rating of 9.8 out of 10. Our values are atthe heart of everything we do. They represent ambition, and we lookfor our people to live and breathe them every day: - We findsolutions - We drive change - We care We operate hybrid workingacross the organisation where we split our time between workingon-site at our offices, and at home, remotely within the UK. Webelieve hybrid working achieves a good work/life balance for ourcolleagues, allowing us to connect with each other, collaborate onimportant work, and perform together to deliver for our customers.It allows us to have the flexibility to work remotely up to 2-daysper week whilst also using the great office spaces we haveavailable. As a Motability Operations team member, the benefits youcan expect are: - Competitive reward package including an annualdiscretionary bonus - 15% non-contributory pension (9%non-contributory pension during probation period) - 28 days annualleave with option to purchase and sell days - Free fresh fruit andsnacks in the office - 1 day for volunteering - Funded PrivateMedical Insurance cover - Electric/Hybrid Car Salary SacrificeScheme and Cycle to Work Scheme - Life assurance at 4 times yourbasic salary to give you a peace of mind that your loved ones willreceive some financial help - Funded health screening for over 50s- Voluntary benefits: charitable giving, critical illnessinsurance, dental insurance, health and cancer screenings for youand your partner, discounted gym memberships and season ticketloans - Employee Discount Scheme with an app to save on the go -Free access to healthcare apps such as Peppy, Unmind, Aviva DigitalGP and volunteering app on Hand for all employees - Generous familyleave policies At Motability Operations, we believe in building adiverse workforce, where our people are empowered to attend work astheir true selves, and we encourage people from all backgrounds toapply. We want to sustain a culture that nurtures, where employeesare free to flourish and where they’re rewarded equally, regardlessof race, nationality or ethnic origin, sexual orientation, age,disability, or gender. We pride ourselves on being an inclusiveemployer and as such, all our offices provide first rate disabilityaccess. With our hybrid working environment, we do our best toaccommodate part-time and flexible working requests where possible,building on our culture of trust, empowerment, and flexibility.#J-18808-Ljbffr