Data Scientist

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate with the wider data teams within this area, leveraging machine learning and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers.

With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the power of Google Cloud and Vertex AI, we're at the forefront of insurance data innovation, developing and monitoring cutting-edge models that drive our business forward.

We are looking for a Data Scientistto become a key part of our UK Customer Data Science team.

What is UK Customer Data?

The UK Customer Data area focuses on providing actionable insights to enhance customer engagement and satisfaction, measuring customer and commercial value beyond single product lines for UK products.

Our aim is to provide insights, analysis and data storytelling that enables data-driven decisions within the business to enhance customer lifetime value by leveraging data and technology, in turn improving customer satisfaction and engagement.

We are dedicated to ensuring that the customer remains central to everything we do, embedding customer-centric service design, and developing a holistic view of the customer.

Key Responsibilities:

• Building machine learning solutions to solve an array of complex problems across our customer space, including initiatives such as Customer Lifetime Value, Customer Churn, Next Best Action, and Customer Segmentation.
• Partnering with stakeholders across the wider department to identify future opportunities and priorities, harnessing the power of data science.
• Championing the impact of your work, through relevant and clear reporting and monitoring of new and existing models.
• Collaborating with the wider Data Science and AI Community, exploring innovative concepts and keeping up to date with technological advancements in machine learning.

Skills and Experience:

Essential:

• Consistent track record as a Data Scientist, or equivalent role, with previous experience in customer analytics.
• Experience in the end-to-end building and deployment of machine learning models into production.
• Proven experience with statistical methods and data science techniques: Generalised Linear Models, Gradient Boosting Algorithms, Neural Networks etc.
• Proficiency in writing complex SQL queries to analyse large datasets.
• Strong ability and experience in using Python for analytical purposes.
• Excellent communication skills, with the ability to convey complex problems and solutions to both technical and non-technical audiences.

Desirable:

• Familiarity with cloud computing, specifically Google Cloud Platform and its services.
• Experience in insurance or financial services.
• Experience using Adobe Experience Platform.

Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefitshere.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

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