Jobs

Customer Team Leader

Job details
  • Lendable
  • Kent
  • 3 weeks ago
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About Lendable

Lendable is on a mission to make consumer finance amazing:faster, cheaper and friendlier.
> We're building one of theworld's leading fintechcompanies and are off to a strong start:
> One of theUK's newest unicornswith a team of just over 400 people
> Among thefastest-growingtech companies in the UK
>Profitablesince 2017
> Backed by top investors includingBalderton CapitalandGoldman Sachs
>Lovedby customers with the best reviews in the market (4.9 across 10,000s of reviews onTrustpilot)

So far, we've rebuilt theBig Threeconsumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days.
We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets(UK and US)where trillions worth of financial products are held by big banks with dated systems and painful processes.


Join us if you want to

>Take ownership across a broad remit.You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
> Work insmall teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
> Build thebest technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting


About the role

Our Customer Service team is all about helping people. We're here to walk customers through every stage of their journey, whether they're applying for a loan, card, or Motor service, making sure they feelsupported every step of the way.We aim to resolve any questions or concerns quickly, so they know we're always here for them.

As a Customer Operations Executive, you'll be part of a team that connects with customers through phone, email, and live chat. You'll bring yourproblem-solving skillsanda caring approachto ensure each interaction is apositive experience. Reporting to the Team Lead, you'll also help maintain quality and make sure our processes are smooth, so we can always deliver the best outcomes for our customers.
Life at Lendable (check out ourGlassdoor page)

> The opportunity to scale up one of theworld's most successfulfintech companies.
>Best-in-classcompensation, including equity.
>You can work from homeevery Monday and Fridayif you wish - on the other days we all come together IRL to be together, build and exchange ideas.
>Our in-house chefprepares fresh, healthy lunches in the office every Tuesday-Thursday
> We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes toprivate health insurance
> ?We're anequal opportunity employerand are looking to make Lendable the most inclusive and open workspace in London

Check out ourblog!



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