Business Unit:  Conversational Banking, Digital Proposition
Salary Range: £55,200 - £82,800 per annum DOE + red hot benefits 
Location:  UK Remote with occasional travel required to a hub 

Live to challenge the status quo. Live a life more Virgin.

Our Team

Our Conversational Banking team are lowering the barrier for entry to digital banking by making digital experiences feel more human.  We do this by integrating industry-leading artificial intelligence into our digital experiences, giving our customers access to high-quality financial services solutions through intelligent and intuitive support, available 24/7; serving both prospective and existing Virgin Money customers.

What you’ll be doing

Set ambitious and clear product vision, ensuring it aligns with business goals and customer needs

Own the end-to-end journey from inception, and determine business value once solution enters production

Meticulous backlog management including creation, prioritisation and refinement ensuring that it is visible and transparent to stakeholders and squad

Ensure alignment of product features and stories; review, give feedback and prioritise User Stories in line with product vision

Ensure customer-driven design considering user pain points & usability test results, while using market & industry knowledge as well as continual research, to deliver a well-positioned product

Work closely with product, engineering team and business stakeholders ensuring feedback is gathered and integrated into product development process

Drive sprint- and release plans together with Scrum Master

Exercise strong decision making daily

We need you to have

Experience working in a decision making role or Product Owner role in an Agile environment with an in depth knowledge of Agile methodologies, techniques and ceremonies

A strong customer focus and proven tracker record of delivering customer centric innovative solutions

Confident in managing the backlog: writing detailed user stories, refining stories with experts and typical ‘servant leader’ mindset when with the team

Strong communication skills with ability to communicate complex messages and tell a compelling story

Ability to influence a diverse group of stakeholders across the business – strong leadership skills 

Challenger mindset and passion to think out side the box and make smart disruption reality

It’s a bonus if you have but not essential

A great understanding of our digital services both at customer and technical level

Solid knowledge of industry trends, user demands and pain points to be able to create a high value product vision

Red Hot Rewards

Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.

Up to five extra paid well-being days per year​. 

20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 

Market-leading pension.

Free private medical cover, income protection and life assurance.

Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks