Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
NELFT are looking for a friendly and enthusiastic person to join a busy community phlebotomy clinics providing a front of house service to the patients.
Main duties of the job
The successful candidate will perform the following duties:
Provide an effective and efficient front of house service to clients who visit the Phlebotomy clinic Present a calm and friendly image to clients Respond to frequent general enquiries, promptly and in a professional and courteous manner whilst recognising barriers to communication Explain process of system in relation to calling patients into bleeding room Support clients to check in for pre-booked online appointments Support clients book future appointments via the kiosk Problem solve when patient appointments cannot be found, working closely with Phlebotomists Signpost clients to the other clinics within Waltham Forest if necessary Promote patient satisfaction survey at kiosk Receive deliveries of stock to Phlebotomy clinic Order stock required for the clinic on a weekly basis Be aware of business continuity plans to support service when necessary Be general link between clients and Phlebotomists Help patients register to Swiftqueue if they have their own devices
The working days/hours for this post will be discussed at interview
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - London
This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for further details on this vacancy.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
CS Assistant
Essential criteria
Essential Qual Essential Skills Essential Knowledge Essential Experience
Desirable criteria
Desirable Knowledge Desirable Experience Desirable Skills Desirable Qual
Essential
Essential criteria
1 years experience in front of house role
Desirable
Essential criteria
Basic knowledge of phlebotomy
Essential
Essential criteria
Must be flexible with working locations
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
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