Client Manager (Social & Creative Department)

About Threepipe:
Threepipe Reply is an award-winning integrated brand performance agency of specialists, working across; media, creative, social, analytics, UX, data science, search marketing and PR. Threepipe offers a rigorous planning framework, proprietary and best in breed technology partners to help consumer and business to business brands make sense of the highly evolving market, media and competitor landscape.https://threepipereply.com

Role overview:
We are looking to grow our account management ranks with a social focused Client Manager, who is a safe pair of hands with a strong eye for detail and organisation. This role will be based in London Victoria 3 days a week, with 2 days a week remote working. Agency clients range from tech giants, retailers, beauty brands, engine oil manufacturers, pharmaceutical companies, sports and beyond, with clients including Kao Salon Brands, Panasonic, Quality Spirits International, Gulf, Unicorn Darts and beyond

Responsibilities:

• Manage multiple projects across different clients, as well as social and creative disciplines (from creation of social media calendars and strategies to multi-platform asset production, copywriting, influencer management, paid boosting and more)
• Act as the point of contact for our clients, managing status calls, timing plans and keeping them regularly updated regarding project delivery
• Demonstrate a strong commercial understanding (pricing strategies, invoicing and managing suppliers) - you'll be responsible for projects being delivered on time and on budget
• Help manage the design and animation studio team by writing briefs, managing capacity / studio workflow, and keeping track of project deliverables to ensure creative outputs are quality and efficient, hitting the client brief
• Take direction from the leadership team, but have the confidence to showcase your own ideas and think outside of the box
• Encourage clients to do the most interesting and effective work they can (with a focus on social media), whatever their budget

About the candidate:

• Have minimum 2-3 years' experience at a creative or social agency in a client facing account-management-based role - acting calm under pressure, working in a fast-paced and ever-changing environment
• Demonstrate administrative excellence through organisation, strong communication, a flawless eye for detail and the ability to multi-task
• Strong understanding of key social platforms, including; Meta, X, LinkedIn + YouTube
• Be approachable, passionate and think ahead about the needs of the team, the account and the client - able to prioritise, delegate and understand resourcing needs
• Understand the full 'marketing mix' - from digital, social and inbound to media, PR and data - employing your knowledge with confidence
• Appreciate great creative work and strategy, show passion and a great sense of humour

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.