Claims Analyst

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data Enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide even greater customer support.

We’re looking for a Claims Analyst to join our team! You'll provide claims performance understanding through robust analytics and constantly bring statistical depth. As such, you’ll need first class analytical skills such as SQL and SAS. If you're a strong communicator with the ability to influence stakeholders, this may be the perfect role for you.

What you'll be doing:

Reporting into the Claims Analytics Business Partner, you’ll be working with the wider claims leadership team to understand key drivers and how they link to operational and indemnity performance. You’ll need to have the ability to translate these complex findings to key stakeholders in areas such as Corporate Actuarial, Finance, Claims Operational Management, and Pricing and Underwriting. You will:

Support and deputise for the Claims Analytics Business Partner ensuring that the Claims Exec and Senior Leadership team have sufficient, accurate and appropriate management information, business intelligence and insights on which to evaluate its claims performance and base key business decisions. Contribute to forums for discussion, interrogation and challenge of claims performance and benefit delivery with Claims Exec & Senior Leadership Teams Analyse MI data to inform the relevant stakeholders across Claims of performance, interpreting and presenting findings Work with Claims Operational Management in order to design and implement fit-for-purpose reporting containing relevant, accurate, timely and commercially-focussed lead and lag key performance Indicators. Continuously seek to improve the quality of MI provided to the business, working with the business to educate and shape the MI request Adopt a creative approach to resolving complex problems in mining and manipulation of data, identify alternative non-standard mechanisms and approaches to achieve the desired output

What you'll need:

Experience with data analysis of large datasets Experience with SQL and SAS Previous experience working in Financial Services analysis role (Insurance desirable)

Ways of Working

This role can be based out of our London or Leeds offices. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach

Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:

9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Up to 10% bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave, increasing each year up to a maximum of 28 Buy as you earn share scheme Employee discounts and cashback Plus many more!

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at

Together we’re one of a kind.

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