Job Description

About the Company/Client:We are a subscription-based start-up aiming for rapid global scale and digital maturity. Our mission is to revolutionize our industry with innovative digital solutions and a customer-centric approach. We are looking for a strategic and experienced Chief Digital Officer (CDO) to lead our technology development teams and drive our digital transformation.

About the Role:The Chief Digital Officer (CDO) will be responsible for overseeing the technology development teams, including Application Development, Experience Technology and Content Management Systems, Commerce, and Customer Service. The focus will be on building and rolling out a scalable, global digital product and service management operating model. This role requires expertise in SAFe (Scaled Agile Framework) development methodologies, robust release management, and strategies to accelerate digital maturity and decision-making processes. The CDO will also coordinate with Digital Experience (DX) teams and design and implement the User Support organization.

The combined CDO organisation will include more than 70 FTE across multiple global locations.

Key Responsibilities:

1. Technology Development Leadership:
   • Oversee and manage technology development teams, including:
     • Application Development
     • Experience Technology and Content Management Systems
     • Commerce
     • Customer Service
   • Develop and maintain a scalable, global digital product and service management operating model.
   • Ensure all development follows SAFe (Scaled Agile Framework) methodologies for efficient and effective delivery.
   • Lead the development of innovative digital products and services that meet global standards and customer expectations.
2. Global Product and Service Management:
   • Implement a robust digital product and service management strategy to support global scale.
   • Coordinate product and service rollouts across multiple regions, ensuring minimal disruption.
   • Monitor and optimize the performance of digital products and services to meet customer needs and business goals.
3. Global Release Management:
   • Develop and implement a robust release management strategy to ensure smooth and timely deployment of digital products and services.
   • Manage release cycles effectively to minimize disruption and ensure high-quality delivery.
   • Collaborate with cross-functional teams to ensure alignment and readiness for releases.
4. Accelerate Digital Maturity and Decision Making:
   • Drive initiatives to accelerate the company’s digital maturity through the adoption of advanced technologies and best practices.
   • Enhance decision-making processes by leveraging data analytics, machine learning, and AI.
   • Promote a culture of continuous improvement and agility within the technology teams.
5. Digital Experience (DX) Oversight:
   • Provide strategic oversight for Digital Experience (DX) teams, ensuring alignment with the overall digital strategy.
   • Collaborate with DX teams to enhance user experience and engagement across digital platforms.
   • Ensure DX initiatives are integrated with technology development and support efforts.
6. User Support Organization Design and Implementation:
   • Design and establish a robust User Support organization to meet the needs of a global customer base.
   • Develop and implement processes and systems for effective user support, ensuring high levels of customer satisfaction.
   • Recruit, train, and manage user support teams to deliver exceptional service and support.
7. Collaboration and Communication:
   • Foster effective communication and collaboration among technology development, DX, and user support teams in a large organisation of more the 70 FTE across multiple global locations.
   • Partner with business leaders to understand their digital needs and ensure initiatives support business objectives.
   • Communicate the value and impact of digital initiatives to stakeholders at all levels, including the board of directors.

Qualifications

• Education:Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field. Advanced degrees or certifications in technology management or digital strategy are preferred.
• Experience: Demonstrable experience in global technology development and support services, or related fields, with at least 5 years in a senior global leadership role. Experience in a subscription-based business or start-up environment is highly desirable.
• Technical Skills:Proficiency in technology development, including application development, content management systems, commerce platforms, and customer service technologies. Experience with SAFe (Scaled Agile Framework) methodologies.
• Leadership:Exceptional leadership and team management skills. Ability to inspire and lead large cross- functional groups across multiple global locations.
• Strategic Thinking:Strong strategic thinking and planning skills. Ability to develop and execute a comprehensive digital strategy.
• Communication:Excellent communication and presentation skills. Ability to articulate complex technical concepts to non-technical stakeholders.
• Problem-Solving:Strong analytical and problem-solving skills. Ability to think strategically and execute methodically.

Additional Information

What can we offer you

• Competitive financial package 
• Family medical insurance
• Flexible schedule
• Internal mobility and regional exposure across MENA
• Diverse, multicultural & collaborative team spirit
• Global experience with one of the most sought after brands in the world