Block Manager

• Block Manager - Build To Rent
• Up to £42,000 basic
• Hybrid Working - 2 days on site, 3 days at home
• Monday - Friday, 9-5:30pm

We are representing one of the UK's most established Property & Block Management companies, who are looking to add an experienced Property Manager who has a good, overall knowledge of the Block Management role.

The role would suit a candidate from a Property Management or Block Management background as some, but not all, training can be given.

Purpose of Role

The Property Manager will oversee the comprehensive housing management of new-build properties in Abbey Wood, London, while remotely managing Cadence, Kings Cross. This role involves managing a mix of tenures, including Discount Market Rent (DMR) and private shared ownership units, alongside service charge accounts. As a customer-facing role, the Property Manager will ensure a high standard of service for residents. The position is primarily site-based, with occasional flexibility for remote work.

Key Responsibilities

Resident & Community Engagement

• Serve as the primary contact for residents in Build to Rent (BTR) and private shared ownership properties.
• Oversee the full tenancy journey for DMR and BTR units, including viewings, move-ins, and move-outs.
• Enhance resident experience through quarterly engagement activities to foster a sense of community.
• Coordinate and lead resident meetings and on-site ESG strategy events to promote sustainability and community engagement.
• Handle resident queries and manage the defects process with developers, adhering to the Defect Liability Period and established procedures

Building & Compliance Management

• Manage building operations, including general repairs, defect monitoring, and estate services.
• Tender and oversee contractors for cleaning, gardening, and monthly PPM tasks (compliance).
• Conduct regular property inspections and provide reports on building and grounds conditions.
• Ensure compliance with health & safety (H&S) regulations, fulfilling landlord and management obligations.
• Perform weekly void flushing for unoccupied units.

Financial & Performance Management

• Manage the site’s service charge budget and provide annual reports.
• Meet client KPIs, ensuring timely and accurate monthly reporting.
• Support the Regional Manager in achieving performance targets.

Tenancy & Lettings Administration

• Handle all tenancy-related tasks, including deposit negotiations and general administration.
• Conduct viewings and facilitate move-ins for vacant DMR and shared ownership units.
• Oversee and log tenant repairs within KPI timescales, ensuring timely resolution.

Additional Duties

• Maintain strict confidentiality of resident and shared owner information.
• Undertake reasonable additional responsibilities as requested by the Regional Manager.

About You

• Experience in Build to Rent, Residential Lettings, or Block Leasehold Management.
• Friendly, approachable, and highly organized, with strong problem-solving and communication skills.
• Flexible in working varied hours to meet residents’ needs.
• Possess or be willing to obtain an ARLA Level 3 or MIRPM qualification.

What We Offer

• 25 days holiday + bank holidays
• Competitive pension scheme
• Employee assistance program
• Flexible working policy
• Fully funded ARLA and MIRPM qualifications, including memberships and course costs (subject to probation completion