- Block Manager - Build To Rent
- Up to £42,000 basic
- Hybrid Working - 2 days on site, 3 days at home
- Monday - Friday, 9-5:30pm
We are representing one of the UK's most established Property & Block Management companies, who are looking to add an experienced Property Manager who has a good, overall knowledge of the Block Management role.
The role would suit a candidate from a Property Management or Block Management background as some, but not all, training can be given.
Purpose of Role
The Property Manager will oversee the comprehensive housing management of new-build properties in Abbey Wood, London, while remotely managing Cadence, Kings Cross. This role involves managing a mix of tenures, including Discount Market Rent (DMR) and private shared ownership units, alongside service charge accounts. As a customer-facing role, the Property Manager will ensure a high standard of service for residents. The position is primarily site-based, with occasional flexibility for remote work.
Key Responsibilities
Resident & Community Engagement
- Serve as the primary contact for residents in Build to Rent (BTR) and private shared ownership properties.
- Oversee the full tenancy journey for DMR and BTR units, including viewings, move-ins, and move-outs.
- Enhance resident experience through quarterly engagement activities to foster a sense of community.
- Coordinate and lead resident meetings and on-site ESG strategy events to promote sustainability and community engagement.
- Handle resident queries and manage the defects process with developers, adhering to the Defect Liability Period and established procedures
Building & Compliance Management
- Manage building operations, including general repairs, defect monitoring, and estate services.
- Tender and oversee contractors for cleaning, gardening, and monthly PPM tasks (compliance).
- Conduct regular property inspections and provide reports on building and grounds conditions.
- Ensure compliance with health & safety (H&S) regulations, fulfilling landlord and management obligations.
- Perform weekly void flushing for unoccupied units.
Financial & Performance Management
- Manage the site’s service charge budget and provide annual reports.
- Meet client KPIs, ensuring timely and accurate monthly reporting.
- Support the Regional Manager in achieving performance targets.
Tenancy & Lettings Administration
- Handle all tenancy-related tasks, including deposit negotiations and general administration.
- Conduct viewings and facilitate move-ins for vacant DMR and shared ownership units.
- Oversee and log tenant repairs within KPI timescales, ensuring timely resolution.
Additional Duties
- Maintain strict confidentiality of resident and shared owner information.
- Undertake reasonable additional responsibilities as requested by the Regional Manager.
About You
- Experience in Build to Rent, Residential Lettings, or Block Leasehold Management.
- Friendly, approachable, and highly organized, with strong problem-solving and communication skills.
- Flexible in working varied hours to meet residents’ needs.
- Possess or be willing to obtain an ARLA Level 3 or MIRPM qualification.
What We Offer
- 25 days holiday + bank holidays
- Competitive pension scheme
- Employee assistance program
- Flexible working policy
- Fully funded ARLA and MIRPM qualifications, including memberships and course costs (subject to probation completion
