Administrator (Talking Therapies Havering)

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

An opportunity has arisen within ourHavering Talking Therapies Service for anxiety & depression.

Looking for a enthusiastic Band 3 Administrator (for a 6 months contract)

The post holder will provide a high quality confidential and comprehensive administrative service within the team.

This opportunity will allow you to build on your administrative skills and to establish good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who is able to warmly welcome patients into the building, on occasions, when reception cover is needed. 

The main responsibilities of the post include: Managing and coordinating the large service groups administration and tasks. Duties also included - taking calls/messages and communicating these effectively within the team, ensuring the email inbox is up-to-date, typing/editing of letters, and managing internal administrative processes. 

Please be aware that the vacancy might be closed early should we have a high number of applicants for this post so kindly do not delay applying till the closing date. 

End date for the contract is 31/03/25.

Main duties of the job

An opportunity has arisen within our Havering Talking Therapies Service: anxiety & depression.

Looking for a band 3 Administrator.

The post holder will provide a high quality confidential and comprehensive administrative service within the team.

This opportunity will allow you to build on your administrative skills and to establish good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who is able to warmly welcome patients into the building, on occasions, when reception cover is needed. 

The main responsibilities of the post include: Managing and coordinating the large service groups administration and tasks. Duties may also included - taking calls/messages and communicating these effectively within the team, ensuring the email inbox is up-to-date, typing/editing of letters, and managing internal administrative processes. 

Please be aware that the vacancy might be closed early should we have a high number of applicants for this post so kindly do not delay applying till the closing date. 

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham Essex

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system

Detailed job description and main responsibilities

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

For further information, please refer to the person specification and job description attached.

Person specification

Trust Values

Essential criteria

To be aware and demonstrate the Trust Values

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential criteria

Working in a busy office environment Experience of storing and maintaining records

Desirable criteria

Experience of supervising others Working in an NHS environment

Knowledge

Essential criteria

Maintaining efficient administrative systems Maintain confidentiality/data protection Understand the needs of clients and deal tactfully and sensitively with concerns Updating and maintaining database systems

Skills

Essential criteria

Basic awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a customer focussed environment Team player Able to use own initiative and work without supervision Prioritise own workload Willing to learn new skills To be able to travel effectively throughout the Trust

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.