Latest Customer Experience Jobs

Senior Software Engineer (Infrastructure)

This role involves deploying and maintaining cutting-edge banking software, developing automation tools, and ensuring high availability and scalability of services. The Senior Software Engineer will work on observability, orchestration, and disaster recovery tooling, contributing to a robust and reliable infrastructure.

Thought Machine London, United Kingdom

Hybrid Permanent

Principal Machine Learning Engineer

The role involves developing and optimizing machine learning models for personalized recommendations, working with large-scale data pipelines, and deploying models in production. You will collaborate with data scientists, engineers, and product managers to enhance the Machine Learning Platform and drive innovation in recommendation systems.

Sky Tw75Qd, TW7 5QD, United Kingdom

On-site Permanent

Senior Machine Learning Engineer (Recommendation)

This role involves developing and optimizing machine learning models for personalized content recommendations, working with large-scale data pipelines, and deploying models in production. The successful candidate will collaborate with cross-functional teams to enhance the Machine Learning Platform and drive innovation in recommendation systems.

Sky Tw75Qd, TW7 5QD, United Kingdom

On-site Permanent

Analytical Engineer

The Analytical Engineer will collaborate with cross-functional teams to build and support data products on a modern cloud platform. Responsibilities include designing data pipelines, improving data accuracy, and mentoring team members, with a focus on machine learning and AI projects.

Ageas Insurance Limited Rh20Eg, RH2 0EG, United Kingdom £55,000 – £70,000 pa

Hybrid Permanent

Staff Software Engineer, Voices

This role involves working on the core systems that power Synthesia’s script preview and voice generation, ensuring high-quality voiceovers across multiple languages and providers. You will design and evolve backend services, handle provider reliability, and contribute to user-facing product problems, collaborating closely with frontend and R&D teams.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Staff Fullstack Engineer, Avatars

This role involves building end-to-end product features for Synthesia’s Avatars and Generative Media domain, combining frontend, backend, and AI model capabilities. You will take ownership of features from idea to production, working closely with product and design to iterate and refine solutions based on user feedback.

Synthesia London, United Kingdom

Remote Permanent

Staff Backend Engineer, Voices

This role involves developing and improving the core speech and voice generation systems within Synthesia's AI video platform. The engineer will work across backend and frontend layers to build reliable, scalable features for script preview, voice orchestration, and voice quality, integrating multiple Text-to-Speech providers and building recommendation systems. The position emphasizes ownership of end-to-end feature development, rapid iteration, and close collaboration with product, design, and AI teams.

Synthesia London, United Kingdom

Remote Permanent

Frontend Engineer, Growth

This role involves owning and shipping high-impact experiments and features that directly influence activation, conversion, and revenue metrics. You will work full-stack across the Growth surface, including activation flows, onboarding, pricing mechanics, and viral loops, while building and extending the team's experimentation platform. Collaboration with product managers and data analysts is key to prioritizing high-leverage work and translating business problems into technical solutions.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Senior Research Engineer - Audio Post-Training

As a Senior Research Engineer, you will work on cutting-edge challenges in generative AI, specifically focusing on creating high-quality, expressive, and real-time synthetic voices. You will adapt and optimize speech models, implement post-training techniques, and integrate novel architectures to enhance realism and responsiveness in TTS systems.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Senior Research Engineer - Video Foundation Models (Pre - Training)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Engineering Manager (Avatars)

The Engineering Manager role involves leading complex AI-powered video and avatar rendering projects, breaking down ambiguous initiatives into structured plans, and driving technical excellence across backend systems, frontend rendering, and AI integrations. The role focuses on scaling the team, improving system reliability, and aligning with long-term product strategy.

Synthesia London, United Kingdom

Remote Permanent

Senior Research Engineer - Interactive Avatars

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Lead Engineer - AI Productivity Lab

The Lead Engineer role in the AI Productivity Lab involves accelerating employee productivity and process automation through cutting-edge agentic co-working technologies. Responsibilities include building domain-specific agents, prototyping solutions, and collaborating with business teams to embed AI-driven tools into daily operations.

Lloyds Banking Group Manchester, United Kingdom £69,624 – £87,030 pa

Hybrid Permanent

Senior Lead Software Engineer - Full Stack ReactJS, Java, Python, AWS, AI/ML

This role involves leading full-stack development within an agile infrastructure team, building secure, scalable technology products for cloud migration. The engineer will drive technical design decisions, mentor teams, and integrate AI/ML and generative AI workflows into enterprise systems. Key focus areas include ReactJS front-end performance, backend services in Java and Python, and cloud-native AWS architecture.

JPMorgan Chase & Co. Central London, W3 0BJ, United Kingdom

Hybrid Permanent

Data Scientist

This role involves leading the development and delivery of enterprise AI solutions in commercial banking, focusing on predictive and generative AI, automation, and data-driven insights. The candidate will shape technical strategy, mentor teams, and ensure scalable, responsible AI deployment across client journeys and internal processes.

Lloyds Banking Group Edinburgh, Alba / Scotland, United Kingdom

Hybrid Permanent